Description Organisation : London Borough of Waltham Forest Directorate: Chief Executive Grade: PO8 Salary: £56,172 - £59,328 Contract Type: Full-time / Permanent Working hours per week: 36 Weeks per year: 52 Application Deadline: 13/11/2024 Proposed Interview Date(s): TBC Reference: 1502 About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. About the role: Waltham Forest is at the forefront of building stronger, more resilient communities through Welcome Hubs, a key part of our Stronger Communities transformation programme. We are seeking an experienced Programme Manager to lead the successful delivery of our Welcome Hubs, which reimagine how we use public buildings such as libraries to co-locate services. Welcome Hubs are a new model of service delivery that aim to provide timely relational and preventative interventions, act as vital community-led spaces, and provide residents with seamless access to the right advice and guidance at the right time. As the Programme Manager, you will oversee the development, coordination and implementation of the Welcome Hub model at sites across the borough as well as manage interrelated projects that form part of our broader strategy to increase resilience in our residents. You will work closely with council services, community groups, and volunteers to ensure these hubs are welcoming, integrated spaces where residents can access a range of services – from early help and adult learning to health and wellbeing support. Waltham Forest is setting an ambitious vision for a changed borough by 2030 with the development of our new Corporate Plan; Mission Waltham Forest. Local government is also facing unprecedented financial challenges. Mission Waltham Forest sets out how we will respond to these complex societal challenges whilst keeping a firm financial footing. We are seeking to recruit 3 dynamic and experienced Programme Managers to lead in the following areas: Stronger Communities : Waltham Forest is at the forefront of building stronger, more resilient communities through Welcome Hubs, a key part of our Stronger Communities transformation programme. We are seeking an experienced Programme Manager to lead the successful delivery of our Welcome Hubs, which reimagine how we use public buildings such as libraries to co-locate services. Welcome Hubs are a new model of service delivery that aim to provide timely relational and preventative interventions, act as vital community-led spaces, and provide residents with seamless access to the right advice and guidance at the right time. As the Programme Manager, you will oversee the development, coordination and implementation of the Welcome Hub model at sites across the borough as well as manage interrelated projects that form part of our broader strategy to increase resilience in our residents. You will work closely with council services, community groups, and volunteers to ensure these hubs are welcoming, integrated spaces where residents can access a range of services – from early help and adult learning to health and wellbeing support. Adults : To deliver on this ambitious agenda, we are mobilising a multi-year Transformation Programme. We must confront the pressing challenge of increasing demand and diminishing resources - to do this we will need to fundamentally change the way we work and set out a radical transition to delivering an outstanding experience for every resident that needs our help. In this role, you will design and deliver change initiatives within Adult Social Care, ensuring high standards in project management, planning, and risk management. You will have excellent problem-solving skills and design thinking to tackle strategic priorities within a fast-paced and innovative environment. As Programme Manager you will work closely with senior stakeholders and external partners to address the borough’s most pressing challenges. Housing : In this role you will be responsible for leading a focused project on temporary accommodation, delivering solutions that enable the service to be financially sustainable and aligned with the needs of those seeking housing support. You will play a crucial role in managing the project’s budget, ensuring cost efficiency, and identifying areas where financial resources can be optimised. You’ll need to navigate the challenges of providing quality housing while adhering to financial constraints. This role demands a mix of project management expertise, financial acumen, and a commitment to maintaining high standards of service delivery for vulnerable individuals and families.You will have excellent stakeholder management skills and experience in political and public sector environments. >> Click here to download the Role Profile Key Responsibilities: Programme Leadership: Manage the delivery of the Welcome Hubs programme, ensuring it meets strategic objectives, is delivered on time, within budget, and to the expected quality standards. Collaboration and Stakeholder Management: Build strong relationships with council departments and partners to drive integrated services and a coherent "One Team" approach across all hubs. Data-driven Decision Making: Use data and evaluation to inform the development and evolution of services within the hubs, ensuring they are flexible and responsive to the needs of residents and can show measurable outcomes and benefits. Governance and Reporting: Ensure effective governance, including risk management, and regularly report on progress, outcomes, and impacts to senior stakeholders. Continuous Improvement: Promote a culture of continuous improvement, ensuring that the Welcome Hubs adapt to emerging needs and challenges while delivering consistent, high-quality service. Qualifications and Requirements: Proven experience managing large-scale programmes or projects, ideally within local government, community development, or health sectors. Strong leadership skills with experience managing cross-functional teams, external partners, and stakeholders. Ability to manage complex, multi-disciplinary programmes and deliver against tight timelines and competing priorities. Excellent communication and interpersonal skills, with the ability to influence and engage a wide range of stakeholders, from senior council members to community volunteers. A proactive, data-driven approach to decision-making, with a focus on delivering measurable outcomes and benefits. Experience in implementing co-located service models or integrated service delivery in community settings is desirable. Terms and conditions: Satisfactory employment references and CIFAS identity checks; Satisfactory declaration of interest; How to Apply: Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Equal Opportunity Employer: Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview. For more information on the benefits of working for the Council, please visit https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us. Contact Information: If you have any questions about this vacancy or the application process, please contact Louise Sutherland, Head of Place Transformation, Louise.sutherlandwalthamforest.gov.uk If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitmentwalthamforest.gov.uk. The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitmentwalthamforest.gov.uk so we can arrange an alternative application method. Click here for further information on the Human Resources recruitment privacy notice .