Complaints Officer
London, Tower Hamlets (Hybrid Working)
Salary: £35,000
Fixed Term Contract (12 months)
Full Time, 37.5 hours per week
About the role
Make a Difference in Customer Service
Do you thrive on resolving issues and ensuring customer satisfaction?
Our client is seeking a passionate Complaints Officer to join their team and play a vital role in improving their customer experience.
About You:
* Experience in complaints handling or problem-solving customer service.
* Excellent communication skills at all levels, written and verbal.
* Strong analytical and investigative skills.
* Ability to work independently and collaboratively.
* A commitment to providing exceptional customer service.
What You'll Do:
* Investigate complaints, gather information, and recommend solutions.
* Respond to complaints clearly and professionally, ensuring all concerns are addressed.
* Work with colleagues to ensure efficient complaint handling and adherence to procedures.
* Identify areas for improvement and implement changes to enhance customer satisfaction.
* Uphold their values and commitment to diversity and inclusion.
Apply today and help t...