Working as part of a team responsible for the delivery of an effective Community Alarms and Telecare Service to allcustomers, including private sector customers. Provide an Out of Hours Service answering and filtering calls for a range ofServices. To secure confidentiality of employee data at all times with due regard to data Protection. It is your responsibility to carry out your duties in line with the Council's policy on equality and be sensitiveand caring to the needs of the disadvantaged, promoting a positive approach to a harmonious working environment. You should act as an exemplar on these issues and should identify and monitor training foryourself and any employees for whom you are responsible, in line with this policy and also the EqualitiesAct 2010. Such other duties as may be appropriate to achieve the objectives of the post to assist the Thematic Areain the fulfilment of its objectives commensurate with the post holder's salary grade, abilities and aptitudes. To participate in the operation of the Councils Appraisal Scheme. Championing and executing an open culture of Equality, Diversity and Inclusion (EDI) throughout the councilwhich reflects the councils policy, values and behaviours. Such other duties as may be appropriate to achieve the objectives of the post to assist the Service Area in thefulfilment of its objectives commensurate with the post holder's salary grade, abilities and aptitudes. The post holder must at all times carry out his/her responsibilities with due regard to the Council's policy,organisation and arrangements for Health and Safety at Work. To receive calls from individuals and services being monitored for Lone Worker, Telecare. Telehealth,Fire, Burglary, Door Access requests and action as appropriate. To operate and maintain manual and computerised information systems, other computer terminals andany other form of technology in order to provide the service required. To undertake the installation, demonstration and programming of a range of alarm and Telecareequipment. To develop and maintain a sound working knowledge of the control centre and the range of alarmsTelecare and Telehealth and maintain knowledge of basic building trade practices and materials. To participate and maintain knowledge of SMBCs Emergency Planning procedures, receiving telephonecalls and co-ordinate the appropriate action for major emergencies and serious incidents. To train, assist and give instructions to new employees and officers internally and externally on the use ofother scheme equipment. To contact colleagues and arrange emergency cover for sickness or any other absence. To actively promote the Community Alarms service and assist in the implementation of the marketingstrategy. To attend and participate in Team Meetings.