Job Description As a Client Support Administrator you will be the first point of contact for a number of our well known clients, delivering outstanding customer service. You will be required to resolve queries, looking after the stock/order management for allocated clients, as well as communicating with internal departments to achieve the best solution for any incoming queries. Salary: £25,525 per annum Working hours: 4 on 4 off days, 06.00-18.00 Key Duties of a Client Support Administrator: Control the timely and accurate receipt of sales orders, ensuring they are available to the warehouse within agreed timeframes. Chase any missing / outstanding orders with the client, confirming receipt or non-receipt. Control duplicate receipt of orders confirming with the client whether orders are to be processed or cancelled. Inventory management and quality control, avoiding mis-rotation of stocks, holding and releasing stocks from and to various quarantine status’ upon request. Deal with clients face to face, by phone or email, ensuring queries dealt with are managed in a timely and professional manner. Ensure a positive client experience through high quality service and communication thereby attaining client retention. Looking after a portfolio of clients on a daily basis. This list is not exhaustive and the job holder may be required to undertake other duties.