This range is provided by Harvey Nash. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Leading and Supporting a technical team delivering in-house IT Infrastructure & Operations services. Ensuring the smooth implementation of the IT strategy. Managing day-to-day IT operations, maintaining high standards of IT service delivery, and safeguarding the IT infrastructure.
Benefits Include:
* Hybrid working (3 days on site)
* Birthday day off
* Variety of discounts
The role:
Managing and leading the support of a professional services IT Infrastructure environment with in excess of 600 users – Including the management of the IT Service Desk, Service Delivery, Infrastructure & Operations.
Responsibilities include:
* Strategy: Deliver the existing IT strategy ensuring effective and timely delivery of IT projects.
* Leadership: Lead & mentor a team including the Service Desk, Training, and IT Security & Operations teams.
* IT Training: Lead the IT Training Team.
* Stakeholder Management: Collaborate with senior management and other stakeholders to understand and address IT needs. Communicate IT developments and initiatives effectively.
* Service Desk Management: Ensure the service desk operates efficiently, providing support to all staff members across multiple offices.
* Service Delivery: Oversee the delivery of IT services & implement best practices for IT service management and continuous improvement.
* Infrastructure and Operations: Lead IT infrastructure initiatives to ensure robust and reliable systems.
Experience Required:
* Experience of leading the delivery of IT Infrastructure Services.
* Experience of managing teams across Service Delivery, Helpdesk & IT Operations.
* Experience of working within a Professional Services environment.
* A technical IT support background.
* ITIL experienced.
This role will suit IT leaders or managers from a technical infrastructure background with recent experience of leading the delivery of IT Services & Operations. Only candidates who can comfortably commute to Cardiff can be considered for this role.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology, Management, and Strategy/Planning
Industries
Professional Services
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