Job Ref: FOR1065
Branch: Forest of Arden Hotel Country Club
Location: Forest of Arden Hotel Country Club, Coventry
Salary/Benefits: Competitive Salary plus various benefits
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 04/02/2025
Closing date: 06/03/2025
Job Summary
This role is instrumental in ensuring that all Conference and Banqueting operations run successfully and in line with all guest requirements. A hands-on position where you are expected to not only manage the team but also work alongside them, leading by example and demonstrating excellent standards. Supporting the Conference and Banqueting manager with the delivery of successful events throughout the year.
Candidate Profile
Experience:
1. Ideally 2 years’ management experience within the hospitality industry
2. Customer service experience
Skills and Knowledge:
1. Ability to work under pressure
2. Strong verbal and written communication skills
3. Ability to listen and respond to guest needs
4. Problem solving skills
5. Ability to demonstrate delegation skills
Education or Certification:
1. Degree qualification is desirable but not essential
Specific Duties
1. Working with the CB Manager to achieve the department strategy and goals.
2. Deputise and lead the CB operation in the absence of the CB Manager.
3. Support the operational teams to deliver high standards.
4. Ensure that all CB department standards remain consistent.
5. Optimise opportunities to hit and exceed budgeted targets.
6. Personally welcome each client and build strong relationships.
7. Ensuring high levels of guest satisfaction.
8. Ensure that the function rooms are set up as desired and as detailed in the business event order.
9. Lead by example and display behaviours that team members can aspire to follow.
10. Ensure all new team members are trained and developed as needed within the probationary period.
11. Support the training of the team to enable them to deliver a consistently high level of service.
12. Team engagement at every event, with a briefing and debrief post event.
13. Manage team member schedules and daily people management whilst controlling payroll.
14. Work with various departments.
15. Maximise all sales and upsell opportunities.
16. To complete Duty manager shifts as required.
Other
1. You will have a professional, organised, and friendly approach and be able to anticipate our guests needs and create memories.
2. There will be progression opportunities.
#J-18808-Ljbffr