Summary
Who are Altec FM Altec FM, a dynamic engineering service provider that excels in MEP (Mechanical, Electrical, and Plumbing) Design and Construction services. We are proud to offer our specialised, multi-skilled solutions to enterprises of all scales, including Data Centres and FTSE 100 organisations.
Wage
£16,000 a year
Salary £16,000 -£18,000 per year
Training course
Business administrator (level 3)
Hours
Monday - Thursday between 9am - 5pm and Friday 9am - 3:30pm.
37 hours 30 minutes a week
Possible start date
Thursday 20 March
Duration
1 year 3 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Duties will involve:
* General administration tasks to support the smooth running of the office
* Maintain a proactive response to enquiries and exchanging of information
* Ensure query resolution is dealt with in a timely and professional manner
* Effective liaison to both internal and external Project/Functional teams
* Assist in maintaining a cost-effective office environment.
* Provide Telephone and email support for office
* A clear understanding of the Health, Safety & Environment (HS&E) Management System and documentation and proactively facilitate any health and safety actions in support of the office environment
* Induction and associated paperwork
* Creation of job packs and plans
* Production of ID cards
* Update and Management of HS training matrix
* Organise training for engineers
* Organise travel for engineers
* Organise and control stationery for the office
* Track engineering labour and output of teams
* Allocation of work to field teams
* Electronic and hard copy management of RAMS & DWGS & Job info
* Request client site access
* Track material spend by vendor and project
* Vendor liaison
* Collection and data input of gas and electrical data
* Track work done by field teams and report internally and externally
* Allocate and manage the work flow to help deliver efficiencies in the operation
* Deliver inbound and outbound call metrics and maintain service level agreements
* Prioritise on the day work stack and allocate effectively to deliver client metrics
* Generate process and productivity improvements and/or efficiency savings
* Operate a duty of Care function for field personnel
* Dealing with requests via inbound calls within a timely manner and observing daily KPIs
* Monitoring all upholding queues and identifying potential conversions
* Utilise the escalation process to ensure all work is closed by the end of the day/due date
* Production of material to meet internal/external customer requirements
* Maintenance of technical documentation to ensure swift and accurate traceability
* Reporting and planning via internal and external systems
* Any reasonable management request
Where you’ll work
Laundry Cottage,
Knowsley Park,
Prescot,
L34 4AE
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
ACCESS FURTHER EDUCATION LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Logical
* Initiative