The RoleWe are delighted to be supporting a well established and fast growing business, located in Cramlington, with their search for a customer service representative.Key responsibilities:
1. Liaising with all customers, consumers and our Sales team via phone and email, providing an efficient and professional after-sales service.
2. Providing exceptional service to each customer by focusing on meeting their needs through courteous attention to detail and timely follow-up on all requests and issues.
3. Collaborating with the Customer Service team to ensure we are providing exceptional service to our customers and consumers.
4. Actioning calls and emails for stock returns due to order errors or picking errors, liaising with customers, sales and the warehouse team as needed.
5. Processing returned goods onto the SAP system.
6. Actioning calls regarding faulty products and liaising with customers, consumers, and service centres.
7. Raising correct actions on the system, to include writing off credits for faulty goods or raising replacement orders under the Hardy warranty.
8. Liaising with the warehouse and obtaining credit approval from management where needed.
9. Liaising with Service Centres regarding spares and repairs.
10. Arranging collections from customers for delivery to the warehouse, service centres or
11. Cramlington office.
12. Updating the After Sales database, spare part catalogue dat...