We are seeking to recruit a Service Support Officer to join the Corporate Service Support Team on a full-time permanent basis. The role will provide an agile administrative support function to support the delivery of Council services.
About the Role:
The Service Support Officer will mainly work as part of the Targeted Care and Enablement team which provide a short intensive enablement service for people with disabilities and those who are frail and recovering from illness or injury. The team focus on helping people to restore optimum level of independent functioning and those that have been identified with ongoing needs of care and assistance.
You will be expected to undertake various administration duties to support this team, including dealing with telephone calls, inputting and extracting information from IT systems, handling incoming and outgoing correspondence, minute taking, as well as many other activities associated to a busy office environment. On a typical working day, you could expect to be processing referrals, creating and sending contracts to agencies, collating data, inputting case notes into specialised systems and processing documents required for agencies to commence packages of care.
About the Candidate:
The ideal candidate will have a minimum of three years’ experience within an administrative role, a good understanding of the requirements of a minute taker and be able to confidently process sensitive information. The candidate will need to be helpful and understand the importance of providing good customer service.
The opportunity would suit someone with a methodical approach to work, with attention to detail, be a Welsh language speaker and they must have excellent IT skills. As a minimum requirement for the Welsh language, the successful candidate must have the ability to understand and contribute to a conversation with internal staff and the general public and be able to understand basic Welsh written correspondence.
The candidate will need to be flexible and adaptable as there will be the requirement for the post holder to move between teams dependent on service needs and to manage increased workloads and provide cover for other team members.
For further information please contact: Anwen Thomas, Anwen.Thomas3@ceredigion.gov.uk
Note: We reserve the right to extend the application closing date.
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .