Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
An excellent opportunity has arisen in Redbridge Memory Service for an experienced Band 4 Administrator. For general administration duties. You will be an excellent communicator and could prioritise your workload ensuring that work is completed in a safe and timely manner. If you are positive in your approach, flexible friendly with excellent IT skills then our Team is looking for someone like you!
Main duties of the job
The successful candidates will have excellent written communication skills and have an efficient and confident approach to dealing with staff, patients, relatives and outside agencies as required.
The post holder will be required to undertake some general administrative duties within the service which directly support the work of the multi-disciplinary teams.
Working for our organisation
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
High-Cost Area Supplement
This post also attracts payment for High-Cost Area Supplement of 15% of the basic salary (minimum payment of £4,551 and a maximum payment of £5,735) pro rata for part time staff.
Certificates of Sponsorship
Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points based system
Use of AI
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Detailed job description and main responsibilities
• Provide a high quality confidential and comprehensive administrative service.
• Manage the diary and make decisions on behalf of the Manager in prioritising and re-arranging diary commitments.
• Open and sort incoming emails and other post in a timely manner, and where appropriate, personally prepare and send responses to correspondence.
• Operate bring forward and reminder systems.
• Undertake word processing of all documents to a high standard, in an agreed Trust style and using an appropriate referencing system.
• Utilise advanced level IT skills to create reports, spreadsheets and presentations.
• Develop and maintain filing systems (electronic and paper) to ensure effective access to relevant information.
• Prioritise own workload on a day-to-day basis to ensure that deadlines are met.
• Act as a central point of contact for external and internal callers, making judgements regarding appropriate dissemination of key information.
• Coordinate administrative arrangements relating to reporting requirements, to include the collation and presentation of documentation, preparing evidence and ensuring information is up to date.
• Oversee the facilitation and administration of meetings/panels, including: taking formal minutes that are intended for external review eg safeguarding, the production of agendas and coordination of papers, ensuring that key documents are available within defined timescales.
• Maintain up to date confidential personal staff files.
• Monitor and maintain secure stamp allocation, petty cash refunds for expenses and keys held on site.
• Propose and implement changes to working practices to reflect the needs of the Service.
• Act as delegated authority for procurement processes, using electronic order and approval systems.
• Respond to ad-hoc requests for information from other Trust sources as agreed by the Manager.
• Co-ordinate absence/study leave
• Manage Bands 2 and 3 staff with regular supervision
• Assist with recruitment and selection of staff
• Ability to take dictation/transcribe from audio dictation, including medical reports.
Person specification
Qualifications
Essential criteria
1. NVQ level 2 or equivalent standard literacy and numeracy
Desirable criteria
2. Experience of creating and managing office systems
Experience
Essential criteria
3. minimum 2 years NHS admin experience
4. Knowledge of EPR and microsoft systems
Desirable criteria
5. Experience of working autonomously
Skills
Essential criteria
6. Experience of working autonomously
Desirable criteria
7. Working in a NHS environment
Knowledge
Essential criteria
8. Good working knowledge of Outlook, Word, Excel, Power point, Access
9. Maintain confidentiality/data protection
Desirable criteria
10. Maintain confidentiality
Benefits
We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:
11. A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff.
12. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity.
13. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.
14. Detailed information about our wellbeing and benefits offer can be found in this link.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.