Stoke Gifford, South West England, BS16 1EJ
Job Summary
What you’ll do…
This non-technical role provides comprehensive business support administration to the IT Business Services Team, and in turn the broader Forestry England IT Team. The role is varied and far reaching, covering finance, comms writing and project support for key workstreams within the wider team. As Business Support Officer, you will work closely with, and report to the Business Support Manager, and the IT Business Services Manager.
Where you’ll work…
This role will be based in the Bristol Office, and at least 60% Office based. We would consider applicants wishing to be based from other Forestry England Offices.
There will be a requirement for occasional travel and overnight stays.
Job Description
Business Support Processes
* all day-to-day finance tasks, including use of finance systems to raise purchase orders and goods received notes; ensuring consistent accounting action and process for payment of invoices
* undertake regular central billing processes with finance colleagues
* accurately update the IT team budget monitoring and cost allocation spreadsheet on an ongoing basis
* undertake monthly reviews of the purchase order reports making sure all existing orders are live and still required
* act as contract admin on numerous IT contracts as required; making sure that the departments contract documentation is kept up to date
* monitor contract values on a regular basis
* support the IT service coordinator with software licence and hardware asset management as required, for example, raising purchase orders, ordering stock and attending relevant meetings
* coordinate the IT business support inbox and the business services queue within the ticketing system
* proactively deal with all requests and enquiries within the agreed service level agreement targets
This role has delegated authority for payment of invoices and central billing processes.
Business Partnership Support
* support the IT business partner, coordinating comms for the wider IT team and actively contributing to the internal IT news letter
* support the IT business partner with arranging and organizing crucial stakeholder meetings
* produce help documents and IT guides to support projects for key work areas
* regularly review intranet and guidance materials making sure they remain current
* support with other ad-hoc tasks as needed, which could include research, creating surveys and requesting updates from the wider IT team
Project delivery and change management function for support
Provide admin support for ad-hoc IT projects including, but not exclusively:
* assist in the development of project plans and schedules
* record and monitor project actions
* support the management of project related documentation
* ensuring the project tracker is kept up to date
General Admin
Undertake a wide variety of administrative support for the department, including, but not exclusively:
* act as the department Training Coordinator, attending meetings and track training needs
* order equipment and clothing
* update Team health and safety requirements such as driving at work documentation
* help the Business Support Manager respond to Freedom of Information requests
* organise meetings and events, create agendas, write minutes, and manage action points when required
Person specification
Essential Professional And Technical Experience
* strong written and verbal communication skills
* be a proactive team member and work well with a variety of different colleagues. Be a great point of contact for other team members
* be self-motivated, proactively manage their own workload effectively and able to work autonomously
* be able to work calmly under pressure to meet key deadlines, have good organisational skills, and be able to prioritise workloads
* be motivated with a willingness to learn and tackle new challenges and subject matters
* good attention to detail, including experience of proof reading documents
* competent IT user with experience in MS Office suite of applications
Desirable Professional And Technical Experience
* experience of working with Finance systems
* experience of working within an office environment
Qualifications
Essential
* a GCSE in Math and English or functional skills equivalent
Desirable
* a level or level 3 equivalent qualification
Alongside your salary of £26,123, Forestry Commission contributes £7,567 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
* Learning and development tailored to your role
* An environment with flexible working options
* A culture encouraging inclusion and diversity
* A Civil Service pension with an employer contribution of 28.97%
Selection process details
How To Apply…
You will be asked to write a 200 word statement on your relevant experience and career history, along with a personal statement of no more than 500 words. You will be assessed on both during sifting. More details about how to apply are listed on the application form.
You will be assessed on a technical skill and strength based questions during your interview.
The Behaviours being assessed at interview are –
* Seeing the Bigger Picture
* Working Together
* Communicating and Influencing
* Managing a Quality Service
Successful candidates will undergo a criminal record check and the government baseline personnel security standard check.
If you require any reasonable adjustments, please email fcrecruitmentteam@forestryengland.uk.
Read more about our application process and working with us on the Forestry England website.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.
This vacancy is part of the Great Place to Work for Veterans initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
* Name : FC Recruitment Team
* Email : fcrecruitmentteam@forestryengland.uk
Recruitment team
* Email : fcrecruitmentteam@forestryengland.uk
Further information
Our recruitment process is underpinned by the principle of appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners’ Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact FCE by email: englandhr.services@forestryengland.uk. If you are not satisfied with the response you receive, you can contact the Civil Service Commission, which regulates all Civil Service recruitment. #J-18808-Ljbffr