We have an exciting opportunity for a Business Systems Support Officer based at our Ashford depot.
The purpose of the role is to provide administration support to the central head-office functions, and tier 0-1 systems/software support to staff across the business.
Key responsibilities include:
* Primary point of contact for user-support on various systems including: Microsoft Office, SharePoint, PACCAR.net, e-learning portal, Absence Management System
* Maintenance of user profiles and accurate company/staff data within those systems
* Assist in the maintenance and development of the Company intranet (SharePoint)
* Create and update template documents and forms as needed.
* Log company training records and assign e-learning courses
* Administration of other company records including waste documentation & utility data
* Maintain and review compliance documentation from customers and suppliers
* Order and distribute staff corporate workwear.
* Assist with the review and reporting of KPI’s, customer surveys, and complaints
* Assist with ad-hoc projects for head office functions, including new system rollouts
* Proficient Microsoft Office skills – (specifically, Word, Excel, PowerPoint) - ability to design forms/templates, presentations, produce spreadsheets, and graphs
* Able to provide basic support to users at all levels of the organisation on software/systems within scope, resolving queries where possible, and escalating where necessary
* Experience in an administrative role – ideally including maintaining user profiles/permissions
* Demonstrable experience supporting users with software programmes
* Experience administering a SharePoint site or similar
* Experience administering compliance documentation
* Experience conducting data analysis and/or producing and monitoring KPIs
* Familiarity with Microsoft Power Platforms, Kerridge and/or DocuSign
To apply, please attach a CV and a covering letter detailing your salary expectations below.
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Ref: AJ01
Location: Ashford, Kent
Benefits: Sick pay, pension scheme, and 30 days holiday (including bank holidays).
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