Pinnacle Group are seeking a dedicated a Housing Assistant, to provide comprehensive support, administration and deliver high quality housing services on behalf of Housing Cooperatives in the area. You will be joining our Homes team based in Leicester. Your role will be supporting the Area Manager and the local housing team to ensure 1 st class service delivery as part of a team who provide a comprehensive housing service to the largest Housing Cooperative in the Country (378 Properties). If you are passionate about delivering service excellence, innovation and building internal and external relationships, we would love to hear from you. This role is for 20 hours per week, Fixed Term (Maternity Cover) until 30/06/2025 Who We Are Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers. Who We’re Looking For We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities. Key responsibilities will include: Tenancy Management: Responding to tenants’ enquiries. Managing void and lettings processes in line with contractual obligations and as per client requirements. Liaising with repair contractors to ensure works are completed within performance indicators and to a high standard Effectively dealing with low level anti-social behavior. To support the void and lettings processes in line with contractual obligations and as per client requirements. Ensure customers receive high quality service, by maximising tenant involvement. Key requirements: Knowledge of housing legislation and current practice is desirable however we will consider candidates with experience in a similar field willing to learn. Confidence in forming effective working relationships with a diverse range of people, including working inclusively and as part of a team Excellent listening, written and oral communication skills including the ability to adapt oral and written communication methods and styles to suit the audience Competent using a wide range of operational software and Microsoft Office packages particularly in the areas of Excel, Word, PowerPoint, Teams and Outlook. Our Offer The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers. Maternity/paternity packages Flexible Working Arrangements Life Assurance Enhanced Pension Scheme Additional Annual Leave Private Medical Insurance Cycle to Work Scheme Employee Assistance Programme Retail Discounts Childcare Assistance Season Ticket Loans Sick Pay Schemes Personal Development Plans Company Car/Car Allowance Electric Vehicle Scheme