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Customer Services Apprentice
Apply From: 14/04/2025
Learning Provider
Delivered by DERBY BUSINESS COLLEGE LIMITED
Employer
GRANT ENGINEERING(UK)LTD
Vacancy Description
* Ensure all customer queries and enquiries are dealt with effectively and in a timely manner, promoting a centre of excellence in Customer Service
* Taking payments and following through with invoicing
* Ensure customers are kept informed of any delays or developments as soon as possible
* Load customer appointments on to the system, paying attention to detail to ensure all information is input accurately and in full
* Ensure all data is kept up to date
* Create and process daily reports, and complete to deadlines
* Control and coordination of regional Field Support Engineers daily and weekly diaries
* Acting as a conduit between the Field Support Engineers and the customer
* Placing warranty and service calls for FSE and 3rd party engineers
* Assist with customer pre-calls, to confirm appointments/delivery details
* Familiarisation with full range of Grant products and uses
* Liaise with sales for any opportunities to promote Grant product range to homeowners / installers
* Any other duties that may need to be carried out
Key Details
Vacancy Title
Customer Services Apprentice
Employer Description
Grant has been designing and manufacturing reliable heating products for nearly four decades. From award winning oil-fired condensing boilers to the latest renewable products, our heating systems have a reputation for quality that is second to none.
Vacancy Location
FRANKLAND ROAD BLAGROVE SN5 8YG
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000314667
Key Dates
Apply From
14/04/2025
Closing Date For Applications
2025-05-09 23:59:59
Interview Begin From
Possible Start Date
2025-05-11 00:00:00
Training
Training to be Provided
* In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
* Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
* You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours
Learning Provider
DERBY BUSINESS COLLEGE LIMITED
Skills Required
Communication skills, IT skills, Attention to detail, Customer care skills, Administrative skills, Logical, Team working, Initiative
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