Receptionist Hourly Rate: £14.79 LTD Duration: 3 months temporary Days Worked: Monday - Friday 12.00pm - 6.00pm Positions Available: 2 Location: BasingstokeReceptionist Hourly Rate: £14.79 LTD Duration: 3 months temporaryDays Worked: Monday - Friday 12.00pm - 6.00pm Positions Available: 2 Location: Basingstoke Job Purpose: To deliver exceptional front-line customer service to all visitors and callers at Berkshire House. The Receptionist will ensure adherence to Sovereign&x2019;s standards for quality, accuracy, and responsiveness while following organisational policies and procedures. Key Responsibilities: Customer Service: Provide a prompt, courteous, and friendly greeting to all visitors and callers. Efficiently and accurately handle enquiries, offering advice and information as needed. Visitor Management: Ensure all visitors sign in and are issued badges in compliance with Fire Regulations. Manage situations calmly that may present potential embarrassment or security risks. Telephone Management: Answer all calls within agreed service standards, handling general enquiries or transferring calls to relevant staff, ensuring all calls are announced before connection. Post and Courier Handling: Open, sort, and distribute incoming post securely. Prepare outgoing mail for collection and liaise with couriers for incoming and outgoing packages. Team Collaboration: Build and maintain effective working relationships with colleagues, contractors, and partnering agencies to support Sovereign&x2019;s corporate objectives. Health, Safety, and Compliance: Adhere to Health and Safety policies and promote equal opportunities and customer care in line with organisational objectives. Learning and Development: Engage in training activities to enhance personal effectiveness and improve role performance. Additional Duties: Undertake any other reasonable duties aligned with the role&x2019;s responsibilities to meet organisational needs. Requirements: Strong interpersonal and communication skills. Ability to handle enquiries efficiently and professionally. Experience managing visitor protocols and front-line customer service. Familiarity with telephone systems and mail handling procedures. Calm under pressure with a proactive approach to problem-solving.