Customer Engagement Lead
£35,000
Chelmsford, Essex
Permanent,Full Time
We are looking for a Customer Engagement Lead to manage and deliver CHPs Customer Engagement Strategy through empowering customer to influence our services. Youll provide and support others to provide opportunities for customers to engage that are inclusive and meet both customers and CHPs needs. Youll think creatively and work collaboratively across the business to promote the voice of the customer and ensure it is at the forefront of our thinking and delivery.
What you'll be doing
1. Support and empower customers to effectively engage by offering and promoting wide-ranging, innovative and accessible opportunities, tools and activities so that customers can be involved in ways that suit them best.
2. Facilitate engagement sessions to ensure customers can influence governance and strategic direction through the board at CHP.
3. Promote the voice of the customer across CHP, so that it helps to shape our services and drive continuous improvement wherever possible.
4. Recruit and organise CHPs customer scrutiny group, including training and development of members, organising meetings and providing support as required.
5. Develop and deliver a communications plan for customer engagement, in collaboration wi...