Roles & Responsibilities include: Answer calls professionally, direct inquiries appropriately, and ensure accurate message-taking. Accurately log all received samples into department databases (including WJPS MRS, WJPS AF, Delian systems). Identify the correct specifications, organize documents by date, and place samples for testing. Scan, copy, and dispatch reports to appropriate customer recipients by 3:30 PM daily. Archive physical copies or scan and save all documents electronically as appropriate into files or into the computer electronic archiving system. All documents copies must be in full, organised and readily retrievable. To organise inter- hospital transport of samples and materials. This will require closely liaising with Trust drivers or occasionally couriers. To package safely and dispatch all items to client hospitals within 24 hours of the tests being completed and batch released. To place requests for maintenance and repairs with the Estates Department using the appropriate electronic system on the Trusts knowledge centre. To ensure that established health and safety measures are followed in his/her work. To make use of the Personal Protective Equipment provided (laboratory coat, safety goggles and gloves) to prevent the risk of exposure of yourself and all other staff to any laboratory contamination. To actively participate in QC Departmental meetings and promote continuous improvement in our work and contribute to maintenance of the Quality Management System.