Summary
Are you looking to kickstart your career in a dynamic and growing business? KDB Services Ltd, a fast-paced, family-run company based in Bury, is offering an excellent opportunity for an enthusiastic apprentice to join our team.
Wage
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 8.00am - 4.00pm.
37 hours 30 minutes a week
Start date
Monday 12 May 2025
Duration
1 year 4 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
* Assisting with general office duties to maintain an efficient work environment
* Answering phone calls and emails, providing excellent customer service
* Interacting with customers and clients while maintaining accurate records
* Gaining a strong understanding of the company’s core values and applying them in daily tasks
* Updating in-house systems with essential information
* Creating new folders and job files using Microsoft applications.
* Managing and updating spreadsheets with accurate data
* Explaining product and service options to customers, highlighting benefits
* Handling complex customer complaints and resolving issues professionally
* Scanning, filing, and posting documents as required
* Performing additional administrative duties as requested to support the team
Where you’ll work
28 Bridge Street
Bury
BL9 6HH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
BURY COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
Customer Service Practitioner L2 Standard.
This qualification requires college attendance once per month.
Requirements
Essential qualifications
GCSE in:
* English (grade C/4 or above or equivalent)
* Maths (grade C/4 or above or equivalent)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Number skills
* Analytical skills
* Team working
* Initiative
* Non judgemental
Other requirements
What We Offer: ✅ Immediate start in a modern office environment ✅ Full training and mentorship ✅ Career growth and progression opportunities ✅ A friendly, supportive team within a growing company What We’re Looking For: ✔️ A motivated and eager-to-learn individual ✔️ Strong communication and organizational skills ✔️ A proactive approach and attention to detail ✔️ A commitment to providing excellent customer service