IT Support Team Lead - £45,000 per annum - Ipswich - Hybrid working - Bonus - Excellent benefits
A building and construction client of ours in the Ipswich area are recruiting an IT Support Team Lead to join their team. This is a full-time permanent position working Monday - Friday 9.00am - 5.00pm and paying £40,000 - £45,000 per annum depending on experience. Hybrid working is available after a successful probation, working 3 days in the office and 2 days from home.
Key Duties include but are not limited to:
Lead and mentor the IT support team, handling daily operations and escalated issues
Lead, manage and coordinate internal IT projects
Deliver high-quality, user-centric customer service and maintain support standards. Identify areas for process improvement and collaborate with other team members.
Oversee documentation, training, and team performance metrics.
Develop and maintain internal IT procedures and standards
Monitor and develop IT service levels
Interface across the business to develop continuous improvement strategy
Contribute and influence the IT strategy
Deliver third-hand IT support, handling escalated calls
Deliver value from partnership with technology suppliers
Support the development of continuity plans
Ensure our systems and business data secure and have the appropriate back- up solutions
Research new technologies and proactively make product selection recommendations
Oversee contract and license management for the IT...