IT Support Team Lead - £45,000 per annum - Ipswich - Hybrid working - Bonus - Excellent benefits A building and construction client of ours in the Ipswich area are recruiting an IT Support Team Lead to join their team. This is a full-time permanent position working Monday - Friday 9.00am - 5.00pm and paying £40,000 - £45,000 per annum depending on experience. Hybrid working is available after a successful probation, working 3 days in the office and 2 days from home. Key Duties include but are not limited to: Lead and mentor the IT support team, handling daily operations and escalated issues Lead, manage and coordinate internal IT projects Deliver high-quality, user-centric customer service and maintain support standards. Identify areas for process improvement and collaborate with other team members. Oversee documentation, training, and team performance metrics. Develop and maintain internal IT procedures and standards Monitor and develop IT service levels Interface across the business to develop continuous improvement strategy Contribute and influence the IT strategy Deliver third-hand IT support, handling escalated calls Deliver value from partnership with technology suppliers Support the development of continuity plans Ensure our systems and business data secure and have the appropriate back- up solutions Research new technologies and proactively make product selection recommendations Oversee contract and license management for the IT systems, users and software Take ownership of the Microsoft Office 365 Skills and Experience required to be considered for this IT Support Team Lead position: Awareness of IT operating standards and frameworks focused on cyber security standards and practises (for example Cyber Essentials/plus, ISO27001) Extensive technical knowledge of Microsoft 365, Azure Active Directory, ideally supported with relevant certifications Technical knowledge and configuration knowledge of Windows Server stack Strong knowledge of cloud solutions, with a real focus on Microsoft Azure Excellent communication skills Leadership abilities Strong background in IT support Great Benefits to working for this company include: Bonus (OTE Circa £50,000 per annum) Life Assurance Income Protection Insurance (after 6months) Healthcare (after completion of probation) Pension Scheme 20 days annual leave increasing to 25 days after 1 year. Training and development Wellness programme If you feel like you meet the above criteria & would like to be considered for this IT Support Team Lead position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat. officejobs