Director IT Service Engineering
Apply locations London, United Kingdom time type Full time posted on Posted 6 Days Ago job requisition id R0092172
ABOUT US:
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.
LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.
OUR PEOPLE:
People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. Our workplace generates an enriching and rewarding experience for our people and customers alike.
ROLE SUMMARY:
As the Director IT Service Engineering you will lead the IT Service Engineering function for the group. You will have accountability for all IT service strategy functions including Service Design and Service Transition. You will also lead the technology data office incorporating core CMDB, asset management policy and Mapping framework, drive level 1 control ownership for ISD COBIT control assurance framework.
WHAT YOU'LL BE DOING:
1. Senior technology interface for IT Service Engineering stakeholders across all lines of business and group technology functions
2. Functionally responsible for IT Service Strategy operating model and strategy
3. ITIL service governance framework, including Service Transition, Service Strategy & Design, Asset Management
4. Responsible for compliance with COBIT Control Library, assurance and testing
5. Driving Technology Service Improvement Plans to drive service effectiveness
6. Lead groups Technology Data Office, responsible for driving core CMDB, data mapping process and asset management controls
7. Lead and drive the delivery of Service governance, core control framework and regulatory adherence
8. Partner with business to plan and run the IT Service Strategy budget across both BAU opex and all capex investment programmes
9. Partner with Group Enterprise Service data platform and tooling, driving requirements and automation
10. Regulatory/Risk and control oversight across technology
11. Leads design, implementation and operation of dedicated service management policies, process and procedures
12. Group reporting, key control and risk management
WHAT YOU'LL BRING:
1. Proven technology experience designing, operating and running globally diverse teams
2. Experience leading large, global, multi product service teams, platforms and stakeholders
3. Comprehensive knowledge of IT Service Management, ITIL control framework and data governance
4. Significant people management, leadership and stakeholder management experience
5. Executive client and senior stakeholder management
6. Experience of driving business and technology strategic change initiatives
7. Experience working in a complex, international, changing and matrix reporting environment
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) may hold about you, what it’s used for, and how it’s obtained.
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