Job Title: Customer Service Manager
Location: Bordon, Hampshire
Employment Type: Full time
Salary: circa £45,000 per annum
About the company:
Our client pride themselves on fostering a collaborative and supportive team culture. They believe that their people are their greatest asset, and are committed to creating an environment where everyone thrives. As they continue to grow, they are looking for a passionate and experienced Customer Service Manager to join their team and lead the charge in delivering exceptional service to valued customers.
The Role:
As the Customer Service Manager, you will be responsible for overseeing the day-to-day operations of the customer service team, ensuring a seamless customer experience. You will champion a customer-first mentality, where delivering exceptional service is as important as maintaining well-defined processes. Strong IT skills, particularly with SAP systems, are essential for this role, as you will optimise workflows and ensure accuracy in handling customer information and requests.
Key Responsibilities:
Lead, motivate, and mentor the customer service team to foster a collaborative and high-performing culture.
Develop and implement efficient customer service processes to ensure consistent, high-quality support.
Act as the key point of contact for escalated customer issues, resolving them promptly and professionally.
Ensure team members are trained and proficient in the use of SAP systems and ...