Job summary An exciting opportunity has arisen for an enthusiastic, personable, dynamic and self-motivated individual, to join the Patient Access Team as a Outpatients Receptionist. The Outpatient Department works in close line with a number of the government targets around patient waiting times and as a member of the team, your duties will involve making patient appointments, using the computerised appointment system and applying knowledge of targets and clinic types, rearranging appointments, dealing with patients, dealing with queries from internal and external contacts, face to face and over the telephone and providing an efficient and effective administration service.We are looking for candidates who have a Good Basic Education, GCSE or equivalent in Maths and English, and who have clear, concise verbal and written communication skills, to enable liaison with multi-disciplinary teams, patients and carers. You must work well in a team environment, as you will be working within a larger team, and feel comfortable working under pressure. Main duties of the job To work in support of a specialty or group of specialties, as part of a team co ordinating the patient journey from referral through to discharge.To provide an excellent service to patients, their relatives and carers.To provide a comprehensive administration, booking and appointment service for outpatients and ensure compliance with waiting time targets.To work as part of a Patient Administration Service and provide cross-cover for other staff across the Service to ensure a consistent and effective administration service is maintained at all times. About us Listen to why colleagues think we are a great place to work - https://bit.ly/3DNEQfD What does Buckinghamshire Healthcare NHS Trust offer you? o As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.o We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes. o We provide a range of health and wellbeing services to promote a healthy, happy workforce. Why work for us? o We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.o As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.o Greater diversity within our BHT family improves positive outcomes for the people and communities we serve. What do we stand for? o Our vision is to provide outstanding care, support healthy communities and be a great place to work.o Our mission is to provide personal and compassionate care every time.o Our CARE values are collaborate, aspire, respect and enable. Date posted 31 October 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum pro rata Contract Permanent Working pattern Full-time, Job share, Flexible working Reference number 434-SCS6698735 Job locations Wycombe Hospital Queen Alexandra Road High Wycombe HP11 2TT Job description Job responsibilities For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advertisement. Job description Job responsibilities For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advertisement. Person Specification Experience Essential Communication skills Customer focus and experience Desirable NHS experience desirable Education, Qualifications & Training Essential Basic Maths Computer skills Skills, Abilities & Knowledge Essential Customer service experience Keyboard skills Special Circumstances Essential Ability to work on all sites Person Specification Experience Essential Communication skills Customer focus and experience Desirable NHS experience desirable Education, Qualifications & Training Essential Basic Maths Computer skills Skills, Abilities & Knowledge Essential Customer service experience Keyboard skills Special Circumstances Essential Ability to work on all sites Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Buckinghamshire Healthcare NHS Trust Address Wycombe Hospital Queen Alexandra Road High Wycombe HP11 2TT Employer's website https://careers.buckshealthcare.nhs.uk/ (Opens in a new tab)