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Retail Customer Advisor (Guildford) - 30 hours, Guildford
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Client:
Three UK
Location:
Guildford, United Kingdom
Job Category:
Retail
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EU work permit required:
Yes
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Job Reference:
02e84816a648
Job Views:
3
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our products and services will help us achieve high standards and meet sales targets as a team.
Key Responsibilities:
1. Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
2. Service Excellence: Create exceptional experiences by promoting our products and services.
3. Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting goals.
4. Solution Efficiency: Provide personalized solutions for mobile or network-related inquiries, ensuring prompt resolutions.
Qualifications:
We seek individuals eager to 'wow' customers by demonstrating how technology can transform moments into extraordinary experiences.
Key qualities include:
* Customer Focused: Passion for delivering exceptional service and understanding customer needs.
* Team Collaboration: Ability to work well within a team in a positive environment.
* Problem Solving: Resourceful and proactive in resolving customer challenges.
Full training will be provided; prior product knowledge is not required—ambition and willingness to learn are most important.
Join a business that invests in your talent, supporting your growth and confidence as a Customer Advisor and beyond.
Additional Information:
We value our people and our inclusive culture, offering a competitive package including:
* A free staff handset + unlimited SIM
* 4.5% employer pension contribution
* Life assurance
* Holiday allowance of 31 days plus bank holidays and personal days (pro-rata)
Retail benefits include:
* A Tastecard membership
* Uber spending money
* Discounts across retailers and activities
* Opportunities for awards and recognition
We celebrate diversity and are committed to equality and inclusion. We support reasonable adjustments for applicants with disabilities. We look forward to your application to join Team Three!
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