Customer Service Coordinator Location: Mirfield Hours: 08:30 – 17:00 Monday to Thursday and 08:30 – 15:45 on Friday with a 45-minute unpaid lunch each day. Salary: £25,000 A prestigious manufacturing business in the heart of West Yorkshire is seeking a dedicated Customer Service Coordinator. This role offers the chance to be part of a thriving team, providing exceptional service to ensure customers receive their orders as expected. Benefits: - Competitive Salary: £25,000 per annum. - Work-Life Balance: Enjoy early finishes on Fridays. - Professional Growth: Regular one-to-one meetings with line managers to discuss goals and objectives. - Team Environment: Collaborate with a supportive team and contribute to cross-functional projects. - Health and Safety: Prioritise a safe working environment with comprehensive safety standards. Key Responsibilities: - Order Management: Process and acknowledge sales orders, amend existing orders, and inform production and transport teams of any changes. - Customer Communication: Advise customers on delivery dates, shortages, and other relevant updates. - Logistics Coordination: Book deliveries, maintain delivery notes, and ensure all paperwork is signed and returned. - Database Maintenance: Manage complaints and returns, raise credit notes and invoices, and update customer information. - Financial Oversight: Check hauliers’ invoices, action daily billing runs, and raise pro-forma invoices. - Product Management: Create new product codes and prices, and maintain load calculators. - Quality Assurance: Participate in ISO and Ethical audits, manage quality issues, and ensure compliance with quality and audit processes. - Health and Safety: Adhere to and promote company safety policies, ensuring a clean and safe working environment. Required Skills and Experience: - Education: GCSE Maths and English Grade 4(C) or above. - Communication: Excellent professional communication skills for liaising with internal and external customers. - Administration: Strong administration skills with excellent attention to detail. - Numeracy: Highly numerate with experience in using Microsoft Office Applications. - Technical Knowledge: Familiarity with D365 is advantageous but not essential. This role is perfect for someone looking to make a significant impact in a dynamic and supportive environment. Apply today to join a company that values professional growth, teamwork, and safety. Aqumen Business Solutions is acting as an Employment Agency in relation to this vacancy