MECS Communications – Newbury, West Berkshire
@mecscomms is recruiting for a home based, contract Project Coordinator. This office support administrator role will work for a Telecoms Carrier & Network service provider. The administrator will be responsible for office support, administration, project coordination & the scheduling of technical engineering resources. We will consider applicants from a wide range of backgrounds including those with retail, customer services & office administration.
Position:
Change Request Administrator, Project Coordination, Project Administrator, Resource Scheduling, Office Support
Location:
UK wide – work from home – fully remote working
Hours:
Monday – Friday 09.00 - 17.30
Start date:
ASAP
Duration:
24 months+ temporary contract
Rate:
£15 per hour, gross umbrella pay rate, inside IR35
Security Clearance:
Individuals must consent & be eligible to achieve BPSS Basic Check & SC level Security Clearance checks
Key Activities:
1. Customer service administration
2. Customer relationship coordination
3. Service delivery management
4. Project coordination
5. Resource scheduling
6. Change control management
7. Documentation & reporting
8. Data entry & general administration
9. Working in an Agile environment
Responsibilities:
1. Monitoring and actioning a central mailbox with incoming queries and requests
2. Coordinating between delivery teams to schedule orders and change requests
3. Vetting requests to schedule an engineer’s time to ensure the correct information has been given
4. Assigning engineers to customer projects
5. Coordinating remote engineers' time and keeping their schedules up to date
6. Ensuring that business partners have received confirmation of resource within SLAs
7. Dedicated management of out of hours requests
8. Handling partner concerns for resource and task closures
9. Building relationships with engineers and our internal customers
10. Raising customer orders on the Remedy system, and communicating details with customers
11. Generating monthly reports to trigger billing
12. Grant access for remote login to customer devices
13. Management of customer records and accurate communication with Order Desk
14. Collating order details and verifying user device names
15. Ensuring device accessibility for remote access and alarms monitoring
16. Solving issues with records seeding from background systems
17. Generate work in progress reports
18. Provide service delivery management input for customer review meetings
19. Working in an Agile environment
Candidate Profile:
The ideal candidate will have had some project coordination, office administration or office support experience. You can come from a variety of backgrounds; however, your experience, skills & attributes are likely to include some or all of the following:
1. Office support & administration skills
2. Administration, project coordination or sales support experience
3. Good proactive communication skills & excellent documentation drafting competences
4. Stakeholder & customer relationship management
5. Interested in working in a corporate office environment
6. Computer literate with the use of Microsoft Office email, Word, Excel
7. Previous use of database, reporting, CRM or workflow systems
8. Administration experience in an IT, Technology, Telecoms, Internet or similar Tech environment is highly desirable
9. Familiarity with Agile, ITIL or other similar methodologies is highly desirable
@mecscomms: uniting opportunity with ambition in Telecoms Media Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our website at mecscomms.co.uk
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