Location: Heathfield (Newton Abbot)
Department: Marketing
Contract: Full-time, Permanent
Salary: £26k-£28k
Benefits: We offer a range of benefits, including 33 days of annual holiday, 50% off Wilton Bradley and 25% off Tii Brands online products, Healthshield cash back scheme, personal development opportunities and annual social events.
Working Hours: 40 hours per week. Monday to Friday
Job Role
Are you a problem-solver with a passion for ecommerce? Do you thrive in a fast-paced environment where no two days are the same? We're looking for a B2C Ecommerce Operations Executive to help keep our online sales running smoothly, ensuring customers receive the best possible shopping experience.
In this role, you'll be the go-to person for keeping things moving, working closely with our Customer Service, Logistics, and Ecommerce teams to resolve issues, streamline operations, and optimise processes. If you love digging into details, solving problems, and making things more efficient, this role is for you!
This is working in the office 4 days per week so must live within a commutable distance to the office and 1 day working from Home.
What You'll Be Doing
Keeping Ecommerce Running Smoothly
* Support day-to-day ecommerce operations, ensuring everything runs like clockwork.
* Troubleshoot and resolve platform and order-related issues quickly and efficiently.
* Identify ways to improve processes and ensure we're always working smarter.
* Keep an eye on seller performance to maintain top service levels.
Managing Stock & Orders
* Assist with stock availability monitoring, flagging any issues before they become problems.
* Manage Fulfilled by Amazon (FBA) shipments to ensure timely stock replenishment.
* Process special orders for marketing and product teams when needed.
* Update tracking details so customers always know where their orders are.
Ecommerce & Platform Management
* Set up and manage shipping rules and conditions across platforms.
* Stay up to date with ecommerce tools and systems to troubleshoot and improve efficiency.
* Conduct regular system checks to keep everything running smoothly.
* Support testing for new features and system updates.
Handling Disputes & Financial Processes
* Investigate and manage chargeback and dispute claims.
* Process reimbursement claims for Fulfilled by Amazon (FBA).
Reporting & Insights
* Generate reports to help the business make data-driven decisions.
* Analyse performance trends and find opportunities for improvement.
* Any other duties deemed necessary by the company for the successful completion of the role or for the benefit of the company.
What We're Looking For
* A team player who can also work independently.
* Strong multitasking skills—you love a fast-paced environment.
* A natural problem solver with a proactive approach.
* Some experience with ecommerce platforms and tools.
* Good Excel skills for reporting and analysis.
* Great communication and collaboration skills.
* Experience in ecommerce, logistics, or customer service is a plus!
Benefits
At the Wilton Bradley Group, we are committed to supporting our employees in both their professional and personal lives. We offer a range of benefits designed to enhance their well-being and work experience. Employees enjoy exclusive discounts, including 50% off Wilton Bradley products online and 25% off all Tii Brands online products.
We also provide a competitive company pension with an annual salary exchange opportunity, sick pay, and enhanced maternity and paternity pay. With 33 days of annual holiday, our employees have ample time to recharge and spend with their loved ones.
Additionally, we foster a vibrant workplace culture through annual company events and recognition such as long service awards. To promote health and sustainability, we offer a membership of the Healthshield cash back scheme, a Cycle-To-Work scheme after six months of service and provide free on-site parking. Our casual dress code encourages comfort and expression, while our comprehensive induction and training program ensures professional and personal development opportunities for all. Plus, employees can enjoy complimentary tea and coffee to fuel their day.
Join us and experience the many benefits of being part of our team!
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