Main area Administration Grade Band 4 Contract Permanent Hours Part time - 22.5 hours per week (Saturday 09:00-17:00, Sunday 08:00-16:00, Monday 12:00-20:00) Job ref 273-DC-6915215
Employer Moorfields Eye Hospital NHS Foundation Trust Employer type NHS Site City Road Town London Salary £31,944 - £34,937 Per Annum, Including HCAS, Pro Rata as Part Time Salary period Yearly Closing 14/02/2025 23:59
Band 4
Moorfields - A global leader in Ophthalmology
We are Moorfields Eye Hospital NHS Foundation Trust. Founded in 1804, Moorfields Eye Hospital is a world-class centre of excellence for eye health services, ophthalmic research, and education.
With more than 2,300 staff we are proud to be supported by one of the most diverse workforces in the NHS. Every year we treat more than 700,000 patients at City Road in central London and at our 22 satellites sites, and, in partnership with the UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre we lead one of the most impactful ophthalmic research programmes in the world.
This is an exciting time to join Moorfields. The pandemic fast-tracked a huge amount of innovation which is changing the way we work and deliver care. Construction is under way on Oriel, our new eye care, research, and education centre being built in Camden. The new centre will be flexible and modern, enabling us to bring together healthcare, eye research and education under one roof for the first time.
If you want to be part delivering world class eye health services and you share our values: excellence, equity, and kindness, then we would love to hear from you!
Job overview
An exciting opportunity has arisen for an administrator with previous supervisory experience to join the Accident & Emergency service at Moorfields Eye Hospital, supervising the admin team at the weekends and Mondays (including bank holidays).
The post holder will support the administrative team to provide a comprehensive and efficient reception and administration service. Effective communication, attention to detail and excellent customer service principles are essential skills required for this role.
Main duties of the job
* Provide comprehensive and efficient reception and administration service both in person and virtually for video consultations
* Coordinate work of the A&E coordinators on day to day basis
* Supervise, train and support A&E coordinators to deliver excellent customer service to patients
* Overall management responsibility for delegated members of the admin staff
* Working with service managers to ensure key performance indicators are met
* Using patient administration systems to manage patient registration, appointment bookings and referrals
* To be responsible for ensuring high standards of data entry and quality are achieved and sustained across the service
* To provide cross-cover within the supervisor team when required
* Liaise with teams across the hospital network to resolve patient queries
PROBATIONARY PERIOD
This post will be subject to a probationary period of 6 months. During the probationary period, your suitability for continued employment will be assessed and provided a satisfactory standard is achieved and maintained, your employment will be confirmed.
Working for our organisation
Based in the vibrant and fast developing high tech quarter centred around City Road, Hoxton and Shoreditch, we have:
* A lively working atmosphere
* Easy and quick transport links
* Affordable housing in the coolest new developments right on the doorstep
* Career development opportunities for staff at all levels
* A range of attractive benefits that include eye care, generous holidays, and an excellent pension scheme.
Detailed job description and main responsibilities
* To provide supervision and support to the A&E co-ordinators within the relevant clerical team on a day-to-day basis.
* To provide effective clinic and A&E reception management, reducing over-booking of clinics and helping to ensure a positive experience for patients.
* To provide a professional, comprehensive and efficient reception and administration service to the Trust’s General Ophthalmology (Primary Care) and Urgent Care clinics and A&E services based at Moorfields Eye Hospital, City Road.
* To promote a positive image of the trust’s services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.
* To be responsible for ensuring high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.
* To ensure adherence to the Trust’s Access Policy at all times.
* To work as part of a service team and provide cross- cover as and when required.
* To actively reduce the number of hospital appointments not attended by confirming follow-up appointments with patients face-to-face where possible.
Person specification
Education / Qualification
* Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications.
* NVQ Level 4 in administration / customer service or demonstrable equivalent level of knowledge and experience
* Evidence of continuing education and development
Experience
* Experience of effectively supervising a team
* Experience of working in a busy and demanding customer facing role
* Experience of working in a healthcare setting
* Experience of using a patient administration system
* Knowledge of HR processes (eg sickness and performance management)
Knowledge / Skills
* Proficient in the use of MS Office IT software packages (eg MS Excel, Word).
* Ability to develop, lead and motivate staff in a multi-disciplinary service, maintaining an excellent working relationship with staff at various levels.
* Excellent oral and written communication, negotiation and interpersonal skills
* Excellent organisational skills, including the ability to prioritise the workload of the team and one's self.
* Ability to use initiative to deal with unforeseen problems as they occur
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.
Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.
Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement.
If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at [emailprotected].
https://www.moorfields.nhs.uk/work-for-us
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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