Job Description:
Application Support Specialist
Staines (TW18 3DZ) or Manchester (M50 3SP)
Flexible / Hybrid working options (i.e up to 3/4 days WFH)
Permanent - Full time 37.5 hours
Up to £33,500 depending on experience and fantastic benefits
We consider all types of flexibility, including locations, hours and working patterns.
We make health happen
At Bupa, we’re passionate about technology. With colleagues, customers, patients, and residents in mind, you’ll have the opportunity to work on innovative projects and make a real impact on their lives.
As the Application Support Specialist, your role will cover a wide range of technology-focused jobs within Bupa’s Group Technology and Information Services. Providing application support, you will also be required to participate in or undertake the technical analysis, specification, estimation, development, implementation, and support of software solutions, working with business users, third parties, and other BBS-IT colleagues, as appropriate.
How you’ll help us make health happen:
* Providing 2nd line technical support – you’ll help on application, operational, and project issues as they arise to ensure the smooth running of the supported applications, processes, and projects on a day-to-day basis.
* Impact assess and validate technical solutions with guidance.
* Participate in the documentation of technical solutions.
* Perform proof of concepts to ensure end-to-end solutions are fit for purpose.
* Work within the application delivery standards, development methodologies, and strategic architecture frameworks.
* Provide input to projects and solution delivery teams regarding the technologies within their domain.
* Take part in implementation activities, change control, and release planning.
* Take ownership for resolving IT-related problems within their domain, which directly or indirectly impact operational services or development.
* Establish and maintain credibility and working relationships with other IT teams, being an ambassador for IT within the business community, supporting a customer service culture.
Key Skills / Qualifications needed for this role:
* Experience in Microsoft Dynamics CRM.
* Experience in C# is an advantage but not essential.
* IT graduate or equivalent experience working in an IT service delivery role.
* Knowledge and experience of IT technologies.
* Strong communication skills, good team player.
* Basic understanding of SDLC.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical to financial, social, and environmental wellbeing. We support flexible working and have a range of family-friendly benefits. Upon joining Bupa in this role you will receive the following benefits and more:
* 25 days holiday, increasing through length of service, with option to buy or sell.
* Bupa health insurance as a benefit in kind.
* An enhanced pension plan and life insurance.
* Onsite gyms or local discounts where no onsite gym is available.
* Various other benefits and online discounts.
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”. We champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you would like more information on the role, require an alternative format, or would like to discuss other opportunities suited to your skills and experience, please contact the recruiter.
Time Type: Full time
Job Area: IT
Locations: Bupa Place
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