We have an opportunity for a bright and bubbly character to join our clients IT company as a 1st Line Support Technician.
Your role will be to take calls from clients, building strong relationships with them at all times. You will be troubleshooting all 1st line relevant queries, such as password resets, creating tickets, MFA/2FA support, SSL VPN moving onto Office 365 and Azure/Entra support.
The core solutions include Windows Server platforms, virtualisation, general networking, Microsoft Entra and desktop support.
The successful applicant will work with the existing team to ensure that SLA’s are met, you will be able to prioritise tickets, and escalate to more senior engineers when required.
Our Client are a small, friendly company who support each other. They have a great culture and are looking forward to welcoming a new member into their team. This is a great opportunity for someone looking to progress their career further in the I.T and telecoms industry.
Your responsibilities
• Discover and diagnose customer issues effectively as well as provide timely and relevant customer updates
• Excellent communication skills
• High attention to detail
• Ensure that SLAs are met and work is being processed throughout the helpdesk on all levels.
• Work with more senior members of staff to identify reoccurring incidents and implement long term resolutions.
• Provide remote troubleshoo...