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We are seeking a Compliance Manager to lead and develop a team of Home Managers to deliver continuous improvement in quality standards, understand the root cause of incidents and regulatory failings, and drive regulatory compliance, learning, and improvement, thereby enhancing quality ratings.
Park Homes UK Ltd is a family business owning 21 care homes across West Yorkshire, North West, East England, and Scotland. The role will involve regular travel to our care homes.
Accountabilities:
1. Lead and develop a team of high-performing Home Managers with a customer focus to support the business in achieving its regulatory objectives.
2. Be a regulatory subject matter expert in all external regulatory frameworks and support regulatory managers in reporting and trend analysis.
3. Own and support the effective implementation of the Internal Audit tool for continuous improvement across the business.
4. Monitor and ensure the accurate production of quality indicators and metrics at the Board level.
5. Support Home Managers with the implementation of the Regulatory Inspection framework, Internal Governance procedures, trend analysis, and clinical risk management.
6. Collaborate with the Senior Operational Team to support, guide, and assess services with quality issues.
7. Assist Managers with regulatory submissions and challenges.
8. Support RCA reporting and ensure follow-up of recommended actions in operations.
9. Conduct inspections and governance audits as required and support Managers in auditing services to company standards.
10. Help Managers develop and implement quality improvement plans for services facing significant challenges.
11. Present at meetings to discuss regulatory and internal inspection findings and agree on improvement actions.
12. Work with Head Managers to develop Home Improvement Plans and share best practices.
13. Plan and manage the annual inspection and governance audit schedule to support all homes.
14. Support Managers in monitoring services through internal inspections, with each home inspected four times per year.
15. Assist Compliance and Governance Inspectors in validating internal governance procedures biannually and oversee the development of improvement plans.
16. Identify quality trends and develop overarching action plans with management to address issues.
17. Assist in developing quality policies, procedures, tools, audit materials, and resident information materials.
18. Support the implementation of initiatives to improve resident care and quality of life.
19. Maintain awareness of national quality and service challenges and customer expectations to ensure operating plans remain relevant and effective.
20. Liaise with external agencies such as regulators, safeguarding leads, local authorities, CCGs, and HealthWatch to support quality improvement efforts.
Qualifications and Training:
* Registered nurse or at least 5 years of CQC regulatory experience.
* Evidence of ongoing professional development related to care, management, or quality.
* Proven experience as a line manager capable of leading and developing a field team.
* Experience managing multi-site care homes from a quality improvement or operational perspective.
* Understanding of the UK regulatory framework and experience working with regulators and safeguarding teams.
* Strong customer care orientation.
* Excellent written and verbal communication skills.
* Pragmatic approach with strong problem-solving and analytical skills, applicable in complex situations.
* Ability to coach and motivate others.
* Collaborative working style across business functions.
We offer a competitive salary and a collaborative, dynamic work environment with opportunities for professional development and growth.
Additional information:
* Frequency: Per month
* Employment type: Full-time
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