Liaise with clinical staff, wards and medical examiners to secure a completed medical certificate cause of death (MCCD). Arranging meetings with senior staff members & clinical team responsible for deceased patients care as appropriate. Guide and support families through the financial applications relating to Hospital Contract Funerals. Awareness of cultural differences which may impact bereavement processes/arrangements. Ensure medical certificate cause of death (MCCDs) are correctly completed. Providing PALS & Bereavement training/awareness sessions across the trust. To escalate any concerns requiring immediate action to the PALS & Bereavement Administrator/PALS & Bereavement Manager. To be able to manage own workload and re prioritise as appropriate. Acknowledge all contacts received in accordance with the PALS process & guidelines. Accurately log all contacts received using the PALS database and DATIX ICloud systems. Respond efficiently and appropriately to concerns, complex issues including a range of enquires, ensuring these issues are resolved as quickly as possible and escalated where necessary. Assist PALS & the PALS & Bereavement Manager with the development and maintenance of information for patients. To have a good understanding of external services available to patients/relatives and signposting accordingly. Scan and log any letters/other correspondence received in PALS & Bereavement. Filing medical records on behalf of the Bereavement Service. Collecting medical records on behalf of the Bereavement Service. Reviewing medical notes and identifying information required to complete forms on behalf of the Bereavement Service. To tidy and maintain a stock of information leaflets for the PALS/Bereavement Service. To carry out any other administrative duties as instructed by the PALS & Bereavement Manager. Undertake any other duties consistent with the post as determined by the PALS & Bereavement Administrator / PALS & Bereavement Manager. Occasional support required in wider team areas (Complaints Service & Patient Experience). Responsible for maintaining an up-to-date contact list of medical staff. Escalating any issues that may cause delays to families/NOK. To participate in annual appraisal to ensure that performance targets are appropriate to the identified needs of the Service, and to use this process to identify professional development needs in accordance with the Service needs. To undertake any other duties consistent with the post as determined by the PALS & Bereavement Manager. To develop and maintain excellent working relationships with a range of professionals, including medical examiners, coroners office, registrar of birth and deaths, medical staff, primary care, social services, funeral directors, chaplains, local councils and solicitors. Flexible working hours may be required during extremely busy periods. Other Information: The post holder may be required to carry out other relevant duties as required The post holder will be expected to participate in the Trusts objectives, contractual obligations and governance agenda. The post holder will make themselves familiar with, and adhere to, at all times, the policies and procedures of the Trust The post holder will adhere to, at all times, any Professional and NHS Code of Conducts for their area of work. The post holder will be expected to work to any Directorate/Department objectives and standards set in order to provide an acceptable level of service The post holder will act, at all times, in a courteous, dignified and respectful manner when dealing with patients, staff and visitors to the Trust Health and Safety: The postholder is expected to ensure a healthy and safe environment exists in the department at all times. They are expected to take reasonable care for their acts or omissions. Trust policies and statutory regulations should be adhered to. Confidentiality - Attention is drawn to the confidential aspects of this post. Any breach of confidence may result in disciplinary proceedings, which could result in dismissal and may also result in civil action for damages Information Security - The postholder is expected to safeguard the confidentiality, integrity and availability of data, whether in computerised or manual systems orstorage. Trust policies and statutory regulations should be adhered to. Risk Management - To ensure that clinical and non-clinical incidents are reported, recorded and analysed to improve the safety and quality of the service. To assist with risk assessments. Freedom of Information Act 2000 and Non-Health Records Management - The postholder is expected to comply with Trust policies and procedures on the Freedom of Information Act 2000, Non-Health Records Management and other regulations for the management of Public Records. The Trust requires that all staff contact theFreedom of Information Manager for advice and guidance on all matters pertaining to the Freedom of Information Act. They must also ensure that Freedom of Information requests received directly are referred immediately to the Freedom of Information Manager. Infection Control - The postholder is expected to adhere to and promote compliance with the Trusts Infection Control Policy and associated codes of practice and take appropriate action where non-compliance is evident.Safeguarding - The postholder will comply with legislation and Trusts policies relating to safeguarding children and vulnerable adults