The Business Support Administrator will act as a ‘Champion’ for Corserv Facilities by providing consistent and high quality, accurate business support to customers and operational management.
Working within the Customer Services & Business Support team, the post holder’s role will include responsibility for the following:
• Receive & schedule incoming repair calls
• Support the Voids process
• Outgoing calls are made to book and schedule planned visits
• Capture and escalate compliance from planned visits
• Raise sub-contractor work orders
• Support the management of sub-contractor performance
• Support the management of sub-contractor DPS framework
• Contract administration and support
• Business systems administration
• Contract Invoicing
• Support customer liaison, customer satisfaction and contract performance
• Support the production of business KPI reports
• Maintain staff, technician and sub-contractor records on the Corserv group IT systems
About you
The ideal candidate will demonstrate:
knowledge and awareness of the need to maintain a client focused environment and the ability to work with minimum direct supervision
sufficient experience and familiarity of using database systems, spreadsheets, manual and computerised administrative processes
the ability to effectively manage and prioritise workload in a pressurised environment, despite interruptions and obstacles, being able to process a significant volume of work with speed and a high degree of accuracy.
a proactive approach to change and strong commitment to continuous improvement
an understanding of the need to work in a flexible, efficient organisation with a clear ability to communicate and interact with colleagues, customers and the public.
attention to detail and analytical skills with the ability to interpret information, solve problems logically, make appropriate and timely decisions, and prepare associated reports.
they are a competent user of Microsoft office suite of programs, including Excel and Word and effective in the use of databases and spreadsheets and the general use of ICT systems in administration in order to input and extract data.
Knowledge and practical experience of working in an administrative capacity in a construction and/ or engineering environment (or a related business) would be useful.
The normal duties may involve:
occasionally working outside the core hours (including weekends).
travel on a regular or occasional basis (within Cornwall).
Our offer to you
Salary: £23,150 - £23,949 per annum (doe)
Working Hours: 37 hours per week
Contract Type: Permanent, Fulltime, Hybrid
Base: our Bodmin offices, Cornwall
Working with us you will have an employee benefits package that includes:
Generous pension scheme with employer contribution
Employee discount scheme and wellbeing events
Holiday starting at 23 days and increasing to 28 with service (pro-rata if part-time) with option to purchase additional, plus bank holidays
Cycle to Work scheme
Flexible working hours & home working options
Investment and support in your continuous training and development
Opportunity to become a Safeguarding Advocate, Health & Wellbeing Champion and Mental Health First Aider
Safeguarding
We are committed to safeguarding the welfare of all our service users, clients and customers.
To apply
It’s really easy to apply for our roles – simply follow the link to create a candidate profile, answer the screening questions and upload a CV.
Contact us
If you’d like to have a discussion about the role, please feel free to contact our in-house resourcing team for an informal chat about the role.
Thank you for your interest in supporting our important work at the Corserv Group.