Job Description
Our Salesforce Platform Manager is currently recruiting for a first-class Senior Salesforce Solutions Analyst to join their highly skilled team. This role is based in our head office in Oldbury, however remote working is available
Your key areas of responsibility would be:
1. Designing and building advanced Salesforce solutions
2. Utilise declarative functionality (flows, approvals, assignment rules, formula fields, custom fields, record types and page layouts, plug-ins from the AppExchange) to implement system enhancements to meet the evolving needs of the company.
3. Work with 3rd party and internal development teams to implement custom/bespoke functionality.
4. Continue professional development of Salesforce certifications and skills.
5. Undertake knowledge transfer of new functionality to senior managers for cascading to all relevant users.
Responsibilities will include but not be limited to:
6. Building and maintenance of reporting and dashboard suites
7. Working closely with key stakeholders throughout the business to understand requirements, design and build solutions; working with third-party developers when required.
8. Act as an escalation point for the wider team for second line support questions
9. Undertake transfer of knowledge to a select group of users who require admin permissions across the business.
10. Complete regular internal system audits and prepare for upgrades.
11. Delivering the full life cycle of projects from requirement gathering design, test and delivery
12. Based on a solid understanding of the needs of all the company’s user groups, bring suggestions for system improvements and developments to Salesforce business lead, National Managers and Executive Board.
13. Undertake full implementation of system developments involving declarative functionality: assignment rules, workflows & approvals, custom fields, page layouts and plugins from AppExchange.
14. Undertake custom development of functionality on the platform.
15. Work closely with end users to understand areas for development and to support their use of the Salesforce platform.
16. This role will involve some national travel.
Qualifications
17. ADM certified
18. Platform App Builder
Experience in Mulesoft and Marketing Cloud Account Engagement (Pardot) would be beneficial but not essential
Additional Information
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
19. Holiday trading
20. Enhanced maternity and paternity package
21. Free life assurance of 4 x salary on joining the pension scheme
22. Free onsite car parking for all employees
23. Health Kiosks visiting every location
24. Vitality at Work
25. Discounted shopping from ’s of retailers including up to 5% off supermarket shopping
26. Milestone Days off to celebrate with your family and friends
27. For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses