Summary
We are a friendly practice looking to recruit an enthusiastic and motivated individual. The post will be predominantly a receptionist role but may include some admin work and other duties.
Wage
£11,778 a year
Training course
Customer service practitioner (level 2)
Hours
Start time 8.30am with one 6.30pm finish once a week. Days to be confirmed.
30 hours a week
Possible start date
Monday 7 April
Duration
1 year 3 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Main responsibilities to include:
* Front of house customer service and signposting
* Helping patients with queries on the phone/face to face
* Booking appointments
* General admin duties
This is a very busy practice with 8 doctors and over 10,000 patients which can make the role challenging at times. The successful candidate will be able to cope well under pressure, prioritise, and think on their feet.
We are looking for someone who is comfortable using different IT systems, has excellent customer service skills and an enthusiasm to learn.
Previous experience in a similar role is an advantage although full training will be given.
We offer 25 days annual leave (pro rata) and membership of the NHS Pension Scheme.
This role may be closed early if a sufficient number of applications are received.
Where you’ll work
THE CROWN MEDICAL CENTRE
VENTURE WAY
TAUNTON
TA2 8QY
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SOMERSET SKILLS & LEARNING CIC
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* Customer Service Practitioner Level 2 Apprenticeship Standard
Requirements
Desirable qualifications
GCSE in:
* English (grade 4)
* maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Team working
* Initiative
* Non judgemental
* Patience
Other requirements
Please consider how you will travel to the place of work, particularly if you rely on public transport.