FRONT OFFICE MANAGER, FRASER SUITES
Rate of Pay: Competitive / 40 Hours per week
Type of Contract: Full Time
Location: Queens Gate
Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East, and Africa. Our staff are connected through our shared vision and four core values: collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is fostered by the continual learning and development needs of our staff.
Frasers Hospitality owns and operates 7 properties in the UK. Brands include Fraser Suites, Fraser Place, and Fraser Residence, as well as Park International Hotel. These perfectly located properties can be found in London, Edinburgh, and Glasgow, providing guests with a comfortable and luxurious experience, perfect for both business and leisure travellers.
What you will be doing as a Front Office Manager:
* Direct and oversee the Front Office to ensure guest satisfaction and safety.
* Provide leadership and support to all members of the Front Office team, ensuring they are equipped to fulfil their duties.
* Ensure timely and accurate customer service.
* Handle customer feedback and specific guest requests.
* Monitor and develop team member performance.
* Work closely with the housekeeping and maintenance departments to improve guest service.
* Maintain a professional and high-quality service-oriented environment.
* Ensure company policies and security requirements are met.
You have proven experience in a similar role with excellent communication skills, able to lead and inspire people. You are an enthusiastic individual with a passion for customer service who enjoys working as part of a team. You have a hands-on attitude with attention to detail and experience in the Front Office Department. If you are an excellent communicator and problem solver, this role will help you develop these skills further, bridging communication between customer and management. Please note to be considered for this role, you must be eligible to work in the UK.
What we’re looking for:
* Proven experience in a similar role.
* Excellent attention to detail and time management skills.
* An enthusiastic individual with a passion for customer service.
* A team player who shares the same passion for creating memorable experiences for guests.
* A desire to build upon your leadership and team management skills.
* Eligibility to work in the UK.
Does this sound like you? Then click Apply Now.
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