Sterling Insurance has been growing year on year since 1989 and is looking for more individuals for our Customer Service Team that want a better work life balance. Do you want to work from home full time? Do you want a shorter working week to get that all important work life balance? Do you want the opportunity to earn extra money when and if you need it? If this sounds like the type of role that you have been searching for, then read on Sterling Insurance are part of the largest specialist motor insurance broker in the UK and are looking for applicants who are self-motivated to work from home on a permanent basis to provide telephone support to our important Motor Insurance policy holders as part of our fast-paced contact centre. Experience in a Customer Service environment is preferred but not necessary as we have a great structured training plan, and all equipment will be provided. An online video platform is used to deliver training which takes place Monday to Friday 9am to 4pm with a 30-minute break at 12.30pm for 10 weeks. After you complete your training, you can either work 30 or 35 hours per week as you choose, with the flexibility to manage your own hours and enjoy a smarter way of working. You will be joining a company that is part of the Adrian Flux group that won an award for its market leading Flexible Working Pattern at the 2023 UK Culture Awards Ceremony. Requirements: All we require is a positive attitude, a keenness to learn and a passion to provide a great customer experience to a variety of people on every call, its all about going that extra mile for our customers. The Role: This role will be telephone-based dealing with mostly incoming telephone enquiries. Your duties will involve offering a complete customer care package. This will cover a wide range of subjects in connection with our customers insurance with the emphasis on helping them with their policy enquiries. A confident telephone manner is a must. 5 Reasons to apply for this role: Starting Salary £21,000 £24,000 depending on experience. Paid overtime is available once you have completed your training through the Sterling Academy, you can earn £15per hour (and up to £18.75 per hour) once you have completed your weekly hours. So, working just 2.5 hours extra a week could be an increase of over £2,400 on top of your basic salary. Career Growth - Opportunities to increase your basic wage through our annual grading scales (Our grading system pays up to a basic salary of £29,000) Performance Bonuses: Awarded to staff that exceed set performance expectations and can be up to £350 per month. Career Opportunities - We only promote from within, so if you work hard, have the right attitude and apply yourself consistently then this will put you in a fantastic position when future opportunities arise. Starting Salary: £21,000 £24,000 Once established in the role, annual earnings of in excess of £28,000 are quickly achievable with salary, bonuses and voluntary paid overtime. Location: Remote / home working available, or you can work in our office in Bishops Stortford, Hertfordshire Working Hours: Do you want a role that suits your lifestyle? Work just 4 days a week? Or even work shorter days. At Sterling Insurance its all about that great work life balance. Flexible working hours available between Monday to Friday 9am to 6pm. Saturdays are optional but we are open between 9am to 2pm. Career Opportunities: Sterling Insurance is a rapidly growing business providing plenty of career opportunities for the right candidate. If youre hungry for progression and would like to move up in your career, then Sterling Insurance is the place for you. Staff Benefits: A Buddy up system for 6 months to help you as you start your new career, providing extra support along the way. Full and extensive training provided Holiday allowance is five weeks (plus Bank Holidays) The ability to select your own pattern of working Fully Remote working role A transparent monthly bonus system Excellent promotion prospects Numerous competitions, daily, weekly and monthly Fantastic social events Company Pension Scheme Employee discounts which include gyms, restaurants and cinemas Access to the company staff app This is an opportunity not to be missed Be part of a successful team and continue to help drive the company forward. Wait no longer, click to apply and start your Sterling journey now.