ASSISTANT FACILITIES MANAGER
Hours of work: 40 hour per week
Contract Type: Permanent
The Assistant Facilities Manager will be responsible for the safe, compliant, and efficient delivery of facility services within the contract.
Reporting to the Regional Facilities Manager (RFM), you will oversee the onsite facilities team (Placemakers) and contractors within a designated regional area. With opportunities for growth, a competitive benefits package, and a car allowance, this is a fantastic opportunity for someone looking to take the next step in their facilities management career.
Support contract management in service delivery and identifying improvement opportunities.
Oversee recruitment, training, and development of frontline staff.
Deliver services in a commercially responsible manner.
Manage customer queries and complaints through proper procedures.
Maximise additional revenue through extra cover, price reviews, and service expansion.
Supervise and manage staff performance effectively.
Ensure compliance with policies regarding recruitment, absence management, and disciplinary procedures.
Demonstrable experience in Facilities Management.
Proficiency in MS Office.
Good understanding of service outcomes and their impact on contract success.
Ability to manage business performance for successful contract delivery.
Identifies areas for improvement by reviewing service levels against customer expectations.
Monitors and reviews individual and team performance to meet goals and targets.
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.