Job Title: IT Support Technician
Location: Towcester
Salary: £24,960 per annum + benefits
Contract Type: Permanent
Hours: Full Time – Monday to Friday
Right to live and work in the UK is required for this role.
About Us
Optima Health are the UK market leader of Occupational Health and Wellbeing services. Our heritage can be traced back to 1947 where we were pioneers in the provision of Occupational Health and have led the way ever since, bringing new and innovative solutions to employers across the UK. We can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. We work with over two thousand businesses, in various industries, and our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people.
Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey. We are committed to making this a really great place to work, so together, we live by our values; We are one team, we do the right thing, we are shaping tomorrow, and we are never too big to care.
Role Summary
The IT Support Technician role sits within our 1st line support team which forms part of the in-house IT Infrastructure team whose core focus is on end user services (PCs, collaboration & unified communications, mobiles, networks, printers, security) and associated services (Office 365, Azure AD, Sophos, UCaaS). These services are delivered via the team itself and several suppliers/service providers.
Role focus may vary depending on assignment and will comprise of one or more of the following:
1. Providing basic user IT support
2. Managing end user IT hardware and equipment
3. Business administration support, ordering of supplies, supplier administration.
4. Supporting IT projects as required.
Main Duties and Responsibilities
1. Respond to first line user support requests received including via phone, email or in person, ensuring that requests are dealt with swiftly and recorded appropriately.
2. Investigate issues and raise tickets with other teams/service providers as required.
3. Resolve basic support request scenarios.
4. Ensure support tickets are managed in line agreed SLA's, tracking progress of issues and tickets, and responding to end users.
5. Ensure IT equipment is shipped and tracked to sites, suppliers, or end users.
6. Ensure that all hardware is logged and can be tracked as and when equipment moves around the organisation.
7. Conduct basic repairs to laptops to keep them in service.
8. Manage mobile phones, configuration, and support.
9. Administer the Joiner-Mover-Leaver process including at times arranging the issuing and recovery of IT & telephony equipment, peripherals, and licenses.
A full job description can be found at the bottom of this advert.
Who Are We Looking For?
1. Knowledge of Microsoft 365
2. Competent in the use of Microsoft software packages
3. Windows 10/11 operating system knowledge
4. Good firsthand IT hardware troubleshooting experience
5. Experience in a similar role/helpdesk function
6. A team player with excellent customer service skills
What Can We Offer You?
1. Competitive salary
2. 25 days annual leave, plus bank holidays
3. Buy and sell holiday scheme
4. Pension scheme
5. Health Cash Plan
6. Career progression opportunities
7. Employee Assistance Programme
8. Cycle to work scheme
9. Eye care test vouchers
10. Flu vaccination scheme
11. Employee discount scheme
12. Life assurance
13. Professional registrations fees paid
14. Clinical Training Academy
Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation.
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