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Salary: £28,163 - £30,060 (Plus 10% unsocial hours for qualifying)
Hours per week: 37 hours
Interview date: Week Commencing Monday 24 February 2025
Reablement - Empowering Independence
An exciting opportunity has arisen within our Reablement team as a Senior Allocations Officer.
Main duties of the job
Our Reablement Team supports people to be as independent as possible and includes the provision of information and advice, provision of equipment and adaptations and targeted assistance from a team of support workers.
As a Senior Allocations Officer, you will be responsible for allocating reablement support packages and the scheduling of support visits to customers, ensuring efficient allocation and support oversight across the whole County. You will work closely with the Team Leaders across the service to ensure that mandatory training requirements for staff are allocated efficiently. Duties will also include responding to emergency and crisis situations to facilitate the safe delivery of a service to customers that may be at risk as part of a Wiltshire Council Response.
We are looking for an individual with a proven ability to prioritise and organise their workload, coupled with previous experience of working as part of a multi-disciplinary team. Significant experience of supporting allocations in a care setting alongside experience of using Electronic Call Monitoring System (ECMS) will be essential. You should be able to demonstrate an innovative and pro-active approach to work and a solid understanding of CQC regulations/Key Lines of Enquiry.
Job responsibilities
1. Working closely with a team of Occupational Therapists, Team Leaders, Senior Reablement Support Workers and Reablement Support Workers to allocate reablement support packages and schedule support visits to customers.
2. Support and monitor the work of other allocators in the service.
3. Identify efficiencies and make recommendations to improve effectiveness and performance in rostering, travel, and time management.
4. Liaise with the CM2000 support team to identify future needs and developments.
5. Ensure adequate resources are available within the service to deliver effective support.
6. Provide oversight and direction to hub allocators.
7. Support the other allocators in delivering the most time-effective and efficient service.
8. Day-to-day support and monitoring of allocations on CM2000.
9. Analyse resource across the County and make recommendations for service provision.
10. Monitor and check information and allocations to maintain high standards and efficiency.
11. Support the future development of the service by inputting specialist expertise into project work.
12. Respond to emergency and crisis situations.
Person Specification
Qualifications
* Educated to A level standard or ability to demonstrate equivalent skills and ability.
* Level 4 Diploma in social care (or NVQ equivalent) or ability to demonstrate equivalent knowledge, experience, and skills.
* Significant experience of supporting allocations in a care setting.
* Significant experience of using Electronic Call Monitoring System (ECMS).
* Advanced knowledge of CQC regulations/Key Lines of Enquiry.
* Proven customer care skills with experience of working with older and/or disabled people.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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