Job Title: Administrator Location: Newcastle Type: Permanent Hours: Mon-Thurs 8:00-5:00, Friday 8:00-3:30 (1 hour lunch breaks) Salary: £25,000 - £27,000 depending on experience, with benefits including 25 days of annual leave plus bank holidays and a 3% contributory pension. Job Summary Oversee administrative tasks related to workshop contracts. Promptly handle incoming inquiries and ensure they are directed to the appropriate team members. Track work in progress (WIP) and provide weekly updates to ensure accurate sales reporting. Verify engineers' certifications for site access and regularly update the training matrix. Generate work orders in Dynamics, manage parts orders, and track their progress. Accept service orders within 24 hours. Compile and submit key performance indicators (KPIs). Create presentation materials and data for quarterly review meetings. Prepare and issue invoices. Review and approve engineer timesheets and allowances in Dynamics. Draft and send quotations to customers as needed. Process warranty claims for Volvo Penta within specified timeframes. Attend internal and customer meetings, taking minutes as required. Support the Workshop Manager with various administrative duties. Collect, format, and file engineers' service reports, forwarding them to the relevant customer contacts. Provide assistance to workshop engineers using company and customer applications. Perform additional tasks as needed to meet business requirements. Requirements Experience providing administration support to an Engineering or Manufacturing team/environment Proficiency in IT (Microsoft Office Suite) Experienced in CRM Excellent communication skills Strong organisational skills Driver with access to a car