Bramah HR is recruiting for one of our excellent clients based in Fleet for a customer service executive. This is an office based role for an established global organisation within their customer service team. A fast paced customer facing position that would see you servicing client needs via various platforms. This will initially be a 6 month contract position but with view to extend to 12 months and potentially longer.
Responsibilities:
- Provide after sales support and information to customers via telephone & email.
- Resolve customer queries and complaints.
- Assist with all sales related documentation, placing orders and liaising with internal operational order fulfilment teams.
- Assist in raising relevant shipment documentation.
- Updating internal systems relating to customer contact/order status.
- Provide general support to the customer service team as instructed.
Skills:
- Ability to use Microsoft Office packages.
- Previous customer facing/ customer service experience desirable.
- Strong attention to detail.
- Ability to multi-task and prioritise effectively.
- Excellent communication skills both written and verbally.
- Customer focused approach.
- Ability to work well as part of a team but also independently using initiative.
If you're looking for your next customer focused position within a friendly and collaborative team environment please apply below