For more information on the Job Description and Responsibilities please click the link below. More detail about the role The role will involve speaking to patients, relatives, carers and members of the public ensuring that any enquiries are handled in a caring and compassionate and professional manner so you need to have a calm disposition and be able to use all types of media such as Microsoft teams, phone, email and occasionally be able to meet face to face when supporting local resolution meetings. The role will involve coordinating and writing complaint responses on behalf of the Care group and will involve liaising with other care groups when the complaint is about cross care group services. This is a new role to the organisation as you will not only support the patient experience agenda but support the care group to deliver effective governance processes in patient safety and quality by offering administration support to the Safety and Quality improvement manager and Deputy and supporting the Care Group leads in delivering the patient safety, quality, governance and patient experience agenda. You will work a part of the experienced proactive Care Group patient safety and quality team and can be based either in our Exeter or Barnstaple offices and can work as part of a hybrid office based and work from home model. Working Pattern: 37.5 hours per week Interview Date: Thursday 6th February 2025 For further information please contact: Charlotte Overney, Associate Director of Patient Care on c.overney@nhs.net or Laura Coles, Governance Manager, Maria Snell, Directorate Secretary for Patient Access and Support Services or any of the CSS safety and quality team. As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.