Television Licence Field Officer
Television Licence Field Officer
Apply remote type Field Based locations Tunbridge Wells time type Full time posted on Posted Yesterday job requisition id 10106859
As a Television Licence Field Officer, you will visit customers currently without a TV licence at addresses throughout the Tunbridge Wells area helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them.
Salary and Benefits:
* £30,000 annual salary
* Company car which includes personal use, or a £3700 annual car allowance paid monthly
* Mileage allowance (paid in line with published HMRC rates)
* Working hours: 36.5-hour week on a flexible shift pattern, with a potential of a four-day working week
* Location: Home-based, visiting communities across your region, ideally living in the TN postcode areas
Core Responsibilities:
* Conduct door to door visits to properties where no TV licence is registered
* Listen to customer reasoning for not having a licence and make an informed decision on next steps
* Accurately record visit details and complete daily timesheets via the handheld device
* Explain and sell the benefits of all licence payment schemes
* Take and accurately record payment details
* Attend court when required to give evidence in prosecution cases
* Carry out work and attend meetings as directed by the Visiting Manager
* Take Records of Interview under caution
What you’ll need to bring:
* Full UK Driving Licence
* Physically mobile, as you’ll be visiting multiple locations daily
* Strong interpersonal and communication skills with an excellent standard of both verbal and written English
* Similar previous experience is not essential; excellent communication skills are a must
What’s in it for you?
* Opportunity to develop new skills and confidence in a role that keeps you active
* Competitive salary of £30,000 pa
* 23 days’ holiday (rising to 28) with the opportunity to buy extra leave
* Paid day out of the office volunteering for charity partners
* Company matched pension, life assurance, a cycle2work scheme, and more
* Access to up to £500 of your salary before payday each month
* Access to Employee Network Groups for diversity and inclusion
You will receive four weeks of engaging virtual classroom training and one-to-one training in your working location with experienced trainers. Our ongoing support includes a management and coaching team that will help you grow and exceed your expectations.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
We’re an equal opportunity and Disability Confident employer, committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
Location: Tunbridge Wells, United Kingdom
Time Type: Full time
Contract Type: Permanent
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