As an Application Support Analyst you'll be responsible for managing a number of applications through their entire lifecycle to ensure application performance, reliability & continued improvement.
What you'll get:
* Hybrid working with a minimum of 2 days in our Portsmouth Lakeside Head Office
* 31 days leave (incl bank holidays) rising to 36 with service
* 20% store discount
* Healthcare cash plan, pension & share incentive plan
* Life Insurance
* EAP (including 24/7 access to virtual GP and annual health check)
* Financial Wellbeing tools
* Cycle-to-work scheme
* Free onsite parking at our Lakeside Head Office
* Training & development opportunities
What to expect:
* Manage the entire lifecycle of applications ensuring they are aligned with business needs and operational requirements.
* Support change projects by providing expertise and input related to the applications domain.
* Assist in the planning, testing and implementing changes to applications.
* Work with application providers to support the incident management process, identify root causes and implement corrective actions in line with SLA's.
* Conduct regular maintenance activities and ensure applications are up to date and comply with standards.
* Monitor performance and availability, identifying and addressing issues proactively.
* Generate reports & maintain comprehensive documentation.
What we're looking for:
* Proven experience as an applications analyst or similar role.
* Familiarity with Information Technology Infrastructure Library (ITIL) or similar frameworks.
* Strong understanding of application lifecycle management and maintenance practices.
* Experience supporting change projects and managing application-related incidents.
* Excellent problem solving and analytical skills.
* Strong organisation skills and high attention to detail.
About Us:
We’re an independent Co-op, operating across the south of England running convenience food stores, funeral homes, crematoria, natural/woodland burial grounds and a Starbucks coffee franchise. We’re owned by our 300,000+ members, have over 4,000 colleagues and a purpose of working together for the benefit of our communities. We have a commitment to sustainable business and a promise to provide a fair, fresh approach, for all. Become part of the family who are proud to serve local communities and put people first.
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