Job summary
Receptionist/ Putneymead Group Medical Practice
We are a friendly, supportive andprogressive practice, operating in spacious and modern premises in Putney,close to the high street.
We are looking for 3 Receptionists to provide professional and efficient services to support our patients andcolleagues.
Previous primary care experience isan advantage and Knowledge of using EMIS WEB is desirable.
We welcome applications from allthose who are calm, enthusiastic, flexible and proactive and have greatattention to detail. Good telephone and face-to-face manner are essential aswell as the ability to interact with patients in a polite and sympatheticmanner.
Available working hours are as follows:
Shift Times:
Role 1:Monday 07:45 - 11:45 Wednesday 16:00 - 20:00 Friday: 07:45 - 11:45 Saturday 07:30 - 11:30
Role 2:Monday 16:00 - 20:00 Tuesday 07:45 - 11:45 Thursday 13:00 - 20:00
Role 3:Tuesday 07:45 - 11:45 Wednesday 16:00 - 20:00 Thursday 13:00 - 20:00
Pay above current London-livingwage (after successful completion of probationary period)
NHS pension scheme
20 days paid holiday (increasingyearly after 3 years service)
Receptionist sick pay scheme Close to publictransport
Main duties of the job
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
About us
We are a large friendly, supportive and progressive trainingpractice, operating in spacious and modern premises at the heart of Putney,South West London with great transport links to London and surrounding areas.We are seeking to appoint enthusiastic, driven, hardworking and organisedindividuals to join our Reception Team
Job description
Job responsibilities
Primary key responsibilities
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
1. Maintain and monitor the practice appointment system
2. Process personal, telephone and e-requests for appointments
3. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
4. Signpost patients to the correct service
5. Initiating contact with and responding to, requests from patients, team members and external agencies
6. Clinically code data on EMIS
7. Photocopy documentation as required
8. Data entry of new and temporary registrations and relevant patient information as required
9. Input data into patients healthcare records as necessary
10. Direct requests for information,, SAR, insurance/solicitors letters and DVLA forms to the administrative team
11. Manage all queries as necessary in an efficient manner
12. Carry out system searches as requested
13. Maintain a clean, tidy, effective working area at all times
14. Monitor and maintain the reception area and notice boards
15. Support all clinical staff with general tasks as requested
16. Processing and distributing incoming (and outgoing) mail
17. Processing repeat prescriptions in accordance with Practice guidelines
18. Dealing with samples
19. Support administrative staff, providing cover during staff absences
20. Action incoming emails and correspondence as necessary
21. Scan patient related documentation and attach scanned documents to patients healthcare records
22. Complete opening and closing procedures
23. Produce, maintain and participate in the receptionist rota for lunch and out of hours cover
Person Specification
Behavioural Competencies and Skills
Essential
24. Strong IT skills
25. Clear, polite telephone manner
26. Competent in the use of Office and Outlook
27. Effective time management (planning and organising)
28. Ability to work as a team member and autonomously
29. Good interpersonal skills
30. Ability to follow policy and procedure
31. Polite and confident
32. Flexible and cooperative
33. Motivated
34. Forward thinker
35. High levels of integrity and loyalty
36. Sensitive and empathetic in distressing situations
37. Ability to work under pressure
Experience
Essential
38. Experience of working with the general public
39. Experience of administrative duties
40. Experience of working in a healthcare setting
Desirable
41. NVQ Level 2 in Health and Social Care
Qualifications
Essential
42. Educated to GCSE level or equivalent
43. GCSE Mathematics and English (C or above)