Can you bring your administrative skills to our Customer Service department? Join our team based in Carlisle and enjoy a collaborative culture that empowers you to build a career you can be proud of. What would you do as ourCustomer Service Agent As our Customer Service Agentyou will provide an industry leading and customer-focused service to our customers while delivering and exceeding personal and departmental Key Performance Indicators (KPIs). As part of this role you will provide customer service excellence, championing the Carlisle Brass and Eurolite brands through a variety of communication channels to our customers. A key part of your role will be to support our sales growth and customer satisfaction targets to maintain our position as the UKs largest specialised developer of door and window furniture for both residential and commercial properties. Your role will also involve working closely with our Cylinder Workshop department, as well as the Eurolite range of products to the electrical wholesale market. You would also: Process customer orders quickly and efficiently across all communication channels to ensure smooth warehouse flow. Provide detailed product and service information to customers, addressing any issues or inquiries fully. Achieve and improve departmental and personal KPIs. Maintain and update customer records and account information. Build positive relationships with customers and sales teams, and support Managed Account Customers through various software and EDI ordering systems. The skills and experience you need We are looking for someone who: Customer-first mindset with a focus on meeting customer needs. Strong communication skills, both written and verbal. Ability to manage multiple tasks and meet deadlines in a fast-paced environment. Proficient in MS Office and possesses commercial acumen. Proven ability to hit targets, work collaboratively, and focus on continuous improvement. What we offer Were passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us heres what we have to offer: Learning and career development opportunities, whether its online learning, management training or enhancing your skills. A competitive salary and incentive schemes. Variety of benefits including Holiday Flex, Cycle 2 Work, attractive company pension, discount portal, recognition scheme and wellbeing program to name just a few We review applications regularly, so dont wait We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Lets create a safer and more open world - together Who you would be working with We are one of the UKs most recognised architectural hardware brands, synonymous with architectural ironmongers, builders merchants, and major DIY retailers since 1986. Located in Cumbria, home of the English Lake District, we operate a next day service, nationwide and beyond. We are passionate about our products, people, and customers. Carlisle Brass are part of the ASSA ABLOY group, the global leader in access solutions. ADZN1_UKTJ