Helpdesk Team Leader
Monday to Friday, 9:00 AM – 5:30 PM | Career Progression & Development
We are recruiting on behalf of our client for a Helpdesk Team Leader in the maintenance and facilities management sector. This role involves managing a helpdesk team, coordinating maintenance jobs, and ensuring efficient service delivery.
Key Responsibilities
* Team Leadership – Oversee helpdesk staff, monitor performance, and support development.
* Job Scheduling – Assign reactive and planned maintenance jobs across trades.
* Client & Contractor Liaison – Ensure seamless communication and service execution.
* Compliance Oversight – Manage regulatory checks (gas safety, electrical, fire equipment).
* Escalation Handling – Address issues, ensuring high customer satisfaction.
What We’re Looking For
* Strong organization, leadership, and multitasking skills.
* Experience in scheduling, coordination, or administration within a service-driven sector.
* Excellent communication and problem-solving abilities.
What’s on Offer
* £25,000 starting salary, increasing to £27,000 after probation.
* Career progression and professional development opportunities.
* Monday to Friday, 9:00 AM – 5:30 PM, no weekend work.
This role is being advertised by Active Personnel Ltd on behalf of our client. Apply today