Role type
Police Staff
Contract Type
Permanent
Department
Business Operations
Location
Leek Wootton
Is this a Politically Restricted role?
No
Grade/scale
C (£26,106.00 - £28,653.00)
Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.
Hours per week
37
Competency and value framework (CVF) level?
1
Closing date
11/02/2025, 12:00
Job Description
Job Purpose:
To ensure the delivery of Business Operations Helpdesk service are effective and coordinated.
Main Responsibilities:
1. Act as the first point of contact ensuring requests into the helpdesk through telephone or other means are dealt with within agreed service levels, either within the Helpdesk function when appropriate or routed effectively into the appropriate specialist teams.
2. Maintain a customer service ethos in the delivery of Business Operations services to ensure that you are operating within agreed service levels and there is ongoing dialogue with service users to ensure they are continually updated.
3. Ensure that liaison takes place and relationships are maintained with other directorates, functional managers, supervisors and stakeholders so as to understand their needs and to ensure they are fully informed of the function’s objectives, purposes and achievements.
4. Provide effective support and reactive services as delegated by Business Operations specialist teams, whether in relation to facilities, fleet, uniform, equipment or logistics.
5. Provide effective administrative resilience when requested by Business Operations specialist teams, whether in relation to facilities, fleet, uniform, equipment or logistics.
6. Sort, distribute and collect items from the despatch system, ensuring that mail is correctly addressed and securely packaged. Use the Franking machine and ensure the credit is at the required level.
7. Administer the Force ID cards in liaison with HR and be the point of contact for fuel cards.
8. Carry out routine duties such as filing, answering the telephone, dealing with general enquiries, photocopying, and administration of hire of vehicles, accommodation bookings, travel bookings and external courses.
9. Deal with court fees, cash and banking requirements, maintaining the Petty Cash in accordance with Accounting Instructions, including found and seized cash.
10. Procure and receipt goods and services using the forces financial system as requested by Business Operations specialist teams.
11. Ensure that the aims, intent and expectations of the Warwickshire Police Vision and Values are fully integrated into all day to day activity.
12. Ensure that all data and information related to the function is maintained and managed in accordance with good practice in respect of its Confidentiality, Availability and Integrity and that appropriate contingency arrangements are in place regarding the function’s service delivery.
13. Undertake other duties commensurate with the nature, level of responsibility and grading of this post, including cover for colleagues, as required.
Person Specification:
Knowledge:
1. Educated to GCSE standard (5 A – C including English Language and Maths)
2. Competent in the use of IT, including Microsoft packages or equivalent
Experience:
1. Previous helpdesk/ customer services experience or similar customer facing role in a busy office environment
Key Skills:
1. Proven ability to build effective working relationships and operate as part of a wider team
2. Excellent and effective interpersonal skills
3. Ability to operate calmly and professionally under pressure
4. To operate with sensitivity and tact and to resolve conflict wisely
5. A proactive ‘can do’ approach in managing situations and people effectively
6. Ability to work on own initiative
7. Proven ability to co-ordinate a wide range of tasks and be able to manage large volumes of work
Special Conditions:
May occasionally be asked to travel within Warwickshire
Why work for Warwickshire Police?
Warwickshire Police has gained a reputation as a pioneering and innovative force, responsible for policing a large diverse, multi-cultural population. If you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people’s lives, variety and the chance to broaden your experience, then Warwickshire Police is the force for you.
Equality, Diversity and Inclusion
Warwickshire Police are committed to equality, diversity and inclusion. We are working hard to increase diversity and inclusion within the Constabulary, where communities are under-represented, including those from minority ethnicity communities, people of all ages, abilities, faiths, religions and gender, LGBTQ+ communities and those from other disadvantaged or marginalised backgrounds, who share our values and wish to make a difference to the communities we serve. All applications will be treated on merit, based on the evidence provided in your application and suitability for the role you have applied for.
Recruitment and Selection Policy
Internal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be offered the role over the remaining internal and external applicants.
Police Barred and Advisory Lists
Individuals placed on the Police Barred and Advisory lists will not be considered for employment by the police for a minimum of 5 years from the date of listing in the case of gross misconduct, or 3 years from the date of listing in the case of poor performance.
Vetting and Safeguarding
Warwickshire Police are committed to safeguarding and operate safer recruitment processes, to ensure a police service that employees are proud to work for because they feel safe, valued and part of a happy and supportive work environment. All employees and volunteers therefore will be subject to background checks including vetting and references.
Job Profile or Other Relevant Document
Role Profile.doc – 1043KB Opens in a new window
Converted File Role Profile.pdf – 156KB Opens in a new window
Please note, you will require the following detail to complete this application form; NI Number, ID detail, address information, referee information, full employment history including dates and any qualifications you may have attained. You may also be requested to provide photos of any visible tattoos you have. The application system only remains active on a single page for a period of 60 minutes. Please therefore ensure you allow time to complete this fully as part complete pages will not be saved.
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