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About The Role
Please note that this is an apprenticeship position and therefore anyone with a level 4 qualification or above in a related subject will not be eligible.
You will also need to commit to completing a Level 3 ICT Apprenticeship.
What will you be doing?
Working towards your apprenticeship over 2 years, you will be supporting our busy internal IT team in a number of ways, including:
* Managing cross-functional services such as ServiceDesk, Techbar, O365, and Wi-fi.
* Reviewing our current practices and customer feedback to identify and implement improvement measures.
* Standardising and optimising our offering of standard managed desktop software, including helping with the self-service portal for handling customer queries.
* Managing escalations and non-standard requests, acting as an interface between the business and our external service providers.
* Checking the day-to-day running of the office Audio Visual and IT equipment.
* Monitoring backups, consumable ordering and scheduled tasks to ensure they are working as expected and raising issues, as necessary.
What's in it for you?
You'll be working towards your level 3 ICT apprenticeship over 2 years to gain a recognised qualification alongside industry experts. As well as a salary of £20,000 you'll also be eligible for a new car every six months (as long as you have a full, clean UK driving licence). You'll receive 27 days holiday - plus bank holidays, access to our pension scheme, employee well-being support, on-site restaurant and shopping discounts.
What do you need?
To be successful in this apprenticeship you'll have a strong interest in Information Technology. You should have a basic understanding of computer hardware, software, and networking concepts and be eager to learn more. Excellent problem-solving and communication skills are also important.
To be eligible for the apprenticeship, you also need to have a minimum of 5 GCSEs (grades 9-4 or A-C) including Maths and English and meet the eligibility criteria in the ESFA Apprenticeship rules including:
Right to work: You must have the right to work in the UK.
Residency: You must meet one of the following:
* A UK citizen who has been resident in the UK or EEA for the previous three years.
* An EEA or Switzerland national who has obtained either pre-settled or settled status under the EUSS and have lived continuously in the EEA, Switzerland, Gibraltar, or the UK for at least the previous 3 years.
* A non-UK national who has been ordinarily resident in the UK and Islands for at least the previous 3 years where no part of this period has been wholly or mainly for the purpose of receiving full-time education.
* An individual with immigration or asylum-seeking status which makes you eligible to receive government apprenticeship funding.
Prior knowledge and skills: You must not have more than six months professional experience in a similar role or hold a level 4 qualification or above in a related subject.
Government funded learning programmes: You must not be on another government funded learning programme.
What's the assessment process?
Once you hit the apply button, you will be asked to submit an application form with CV and answer a couple of video interview questions so that we have a chance to get to know a little more about you.
Our final step in the journey would be to attend a face-to-face interview, where you will take part in a range of activities based on real life tasks.
Successful candidates will be offered a place soon after for a September 2025 start.
By applying you are agreeing to share your information with Milton Keynes College, our apprenticeship training provider.
About Us
Who are we?
Volkswagen Group UK is one of the most successful automotive manufacturers in the world, with some of the most iconic brands the industry has ever seen. But we're also a great Sales, Marketing, Digital and Tech operation in our own right. We employ over 900 people, supporting a network of more than 600 retailers, and manage all aspects of vehicle sales for our six brands, from ordering and importing, to advertising and aftersales.
There's never been a more exciting time to join our industry as it undergoes the biggest transformation for over 100 years. With digitalisation, electrification and driverless mobility all coming to the market, we're actively looking for people with new skills, knowledge and outlooks.
Our apprenticeship schemes are a great way to charge up your career by gaining on the job experience and a professional qualification, whilst earning a competitive salary with great benefits. #J-18808-Ljbffr