The Macmillan Primary Care Network (PCN) Cancer Care Coordinator will work collaboratively across the team and deliver within the evolving role of the network.
You will work across the 4 GP surgeries: Haxby Group Practice, Scarborough, Eastfield Medical Centre, Castle Health Centre, and Brook Square Surgery, which form Scarborough Core PCN.
Main Duties of the Job
The aim of the role is to improve the patient experience from the point of diagnosis throughout their journey, encompassing all patients with cancer. Pivotal to this role is ensuring patients receive their cancer care reviews, contributing to their personalised care plans. This project will be fully integrated into local service delivery, encompassing contributions from health, social care, and voluntary agencies. The role will work closely with the other care coordinators, ensuring the patient and carer experience is central to every stage of their journey.
You must work at all times within your own competence and use your own judgement, knowledge, and common sense in your day-to-day activities.
About Us
Haxby Group is a high-quality, community-based healthcare organisation, with general practice at its heart, working across the Primary Care Network.
Job Responsibilities
Duties and Responsibilities:
* Develop an understanding of our coding of cancer using clinical templates.
* Develop and maintain a register of patients with cancer.
* Work according to confidentiality and data sharing policies of SCORE PCN.
* Achieve agreed performance targets and participate in regular supervision and personal reviews.
* Engage in training, identify personal and professional development needs, and continuously seek to refresh knowledge in relation to the role.
* Cooperate in the formulation and development of systems for monitoring and evaluating the work of the project.
* Liaise with local cancer support groups.
* Provide a local point of contact for bereaved relatives, signposting towards appropriate support following the loss of a relative or close friend.
* Work across any of the 4 Practices as required.
* Work within the Clinical Governance framework of the practices in the PCN, incorporating risk management and quality initiatives.
* Refer people back to other health professionals within the PCN, where required and appropriate.
* Support staff within the PCN with information about local voluntary and community resources and how patients can access them.
* Treat with confidentiality any sensitive information about any organisation, its staff, trustees, or clients.
Develop and review care plans to include:
* Being involved in the introduction and changes to care plans.
* Ensuring care plans and advanced care plans are up to date and shared with relevant people.
* Ensuring that all patients are discussed, and outcomes are recorded and reviewed.
* Working with staff teams to ensure any planned or recommended treatment occurs reliably and timely, acting as a point of contact.
* Informing the Lead Clinician of any delays in assessment or delivery of care needs. Identify where plans or recommendations are not achieved and undertake process mapping to identify bottlenecks.
Person Specification
Knowledge and Skills
* Ability to recognise and respond appropriately to risk and safeguarding concerns.
* Knowledge around the importance of confidentiality and data protection.
* Good communication and interpersonal skills, including the ability to build rapport.
* Ability to deal with challenging behaviour and difficult conversations.
* Support in a person-centred and non-judgmental way.
* Ability to effectively manage a variable workload.
* Ability to maintain accurate and concise records.
* Ability to provide information effectively.
* Good IT skills and proficiency in Microsoft packages.
* Ability to use databases and produce reports.
Other
* IT skills, including accurate written/electronic records and documents.
* Recording and collection of data to support clinical care and inform decision-making.
* Prioritise own workload and meet required timescales.
* Able to work under pressure.
* Able to work as a team member.
* Self-motivated and able to use initiative.
* Identify need for service development and implement action plans.
* Convey sensitive information empathetically to patients, clients, relatives, carers, and staff.
* Effective written, verbal, and non-verbal communication skills.
* Full clean UK driver's licence.
Qualifications and Training
* Achieved grade C or above in English and Maths GCSE or equivalent.
* NVQ Level 3 Health and Social Care (or relevant experience).
* Formal training working with vulnerable individuals.
Physical Requirements
* Able to undertake the requirements of the post.
* Reliable.
* Flexible.
* Excellent attendance record.
Experience
* Previous experience working with the general public.
* Experience of working autonomously and as part of a team.
* Experience of working with vulnerable individuals.
* Experience of working with individuals with long-term conditions.
* Evidence of working within a multidisciplinary team.
* Experience of working without direct supervision.
* Experience of working with cancer patients.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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